topic Re: eSIM card problem in Get Support

eSIM card problem

Xinyuanwu — Mon, 20 Nov 2023 19:57:44 GMT

hi, I recently change from virgin plus to public mobile. but I think the transfer process is not complete so I can only use the data but not able to receive any phone call or message. I'm using the eSIM card.

Re: eSIM card problem

hTideGnow — Mon, 20 Nov 2023 20:03:34 GMT

HI @Xinyuanwu

definitely a porting problem. I will message you the number to PM porting support team, they can confirm the status of the port and help. Please check the Community inbox call them

Re: eSIM card problem

Gwanzi — Mon, 20 Nov 2023 20:37:43 GMT

I agree on the porting issue, please contact with technical team. Perhaps, e-sim setting up could be another issue, regarding this problem, purchase new e sim to reinstall could be solved.