topic Re: Account Subscriptions in Get Support

Account Subscriptions

CarterAmacneill — Mon, 20 Nov 2023 16:57:29 GMT

When I log into my account it says I have no plan. However I’ve been paying for one and my phone works. How can I get my account number and information?

Re: Account Subscriptions

dwh1 — Mon, 20 Nov 2023 16:59:37 GMT

Is today your plan renewal day? If it is, this is a normal (but weird - they should fix it) behaviour and you should see everything looking good tomorrow.

Re: Account Subscriptions

hTideGnow — Mon, 20 Nov 2023 17:00:31 GMT

HI @CarterAmacneill is the service still working?

you said my Account says no plan, you meant you cannot really login my Account and see your stuff there? If it is like that, you can submit ticket with CS agent and ask them to provide you account number and help you to fix the login problem as well

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Account Subscriptions

HALIMACS — Mon, 20 Nov 2023 17:01:10 GMT

@CarterAmacneill

Are you certain you're logging into the correct self service account?

Have you registered an Eversafe ID yet?

Have you tried both the public mobile app and the website login? Whichever one you tried, try using the other one..

Re: Account Subscriptions

CarterAmacneill — Mon, 20 Nov 2023 17:01:57 GMT

It’s not no. It’s been like this for awhile now

Re: Account Subscriptions

CarterAmacneill — Mon, 20 Nov 2023 17:03:03 GMT

When I log in it is trying to get me to make an account, however I have one already and it’s saying I don’t have one.

Re: Account Subscriptions

hTideGnow — Mon, 20 Nov 2023 17:03:09 GMT

@CarterAmacneill wrote:
It’s not no. It’s been like this for awhile now

Hi @CarterAmacneill

it could be a problem from the My Account upgrade, some accounts weren't upgraded onto the new system properly. Please submit ticket

Re: Account Subscriptions

CarterAmacneill — Mon, 20 Nov 2023 17:05:26 GMT

Yes and I do have a eversafe ID

Re: Account Subscriptions

hTideGnow — Mon, 20 Nov 2023 17:07:28 GMT

@CarterAmacneill wrote:
Yes and I do have a eversafe ID

HI @CarterAmacneill

yes, I think the Eversafe system not properly connect your id and your My Account profile. Only agent can help. Please submit ticket