topic Re: Autopaid Reward Missing in Get Support

Autopaid Reward Missing

Mindy208 — Mon, 20 Nov 2023 16:25:28 GMT

Hello Everyone,

I am continuing missing my AutoPaid Reward $ 2.00 in October and November billing cycle. I have being with PM more than four years. It's first time happens. I got manually added $2.00 in October. I wonder if everyone has the same issue? Does it mean that I have to contact the agent to get my $2.00 back every month?

Thanks in advance,

Re: Autopaid Reward Missing

hTideGnow — Mon, 20 Nov 2023 16:29:05 GMT

HI @Mindy208

did you migrate to the new Public Points by mistakes?

Login My Account, click Reward and then click Go to Reward portal, check if the rewards portal shows you dollar amounts or points. If everything showing points, you have migrated onto Public points

if it is still showing dollar amount, you are still on the old system. Check your My Account payment history and confirm if PM deposit autopay rewards on the day before renewal. They have been doing this for many months

if still in double, please submit ticket with CS agent by messaging here

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Autopaid Reward Missing

HALIMACS — Mon, 20 Nov 2023 16:44:44 GMT

Interesting @Mindy208

I might have also gone with the same thought process as @hTideGnow , however the end of last year you confirmed you were still on the old reward system in another thread you wrote in.

Please don't tell us you switched to public points since then? 🤞🤞

Re: Autopaid Reward Missing

Mindy208 — Mon, 20 Nov 2023 16:50:51 GMT

Thanks for your help, @HALIMACS , I am pretty sure I am still in the old system. But I don't know what happens.