topic Re: Plan not working in Get Support

Account suspended

Thanhhoaphan — Wed, 05 Jan 2022 12:40:27 GMT

Hi,

It’s has been 4 days, I wrote to moderator about my account has been suspended due to insufficient funds. I was set up for automatic pay so They didn’t answer at all.

No resolve... no call .. no text..😡😡

Re: Plan not working

curtis1 — Wed, 05 Jan 2022 10:12:55 GMT

Hi my plan got suspended after I recharged two days to expiration. What is wrong?

Re: Account suspended

geopublic — Tue, 04 Jun 2019 01:48:45 GMT

@Thanhhoaphan wrote:
Hi,
It’s has been 4 days, I wrote to moderator about my account has been suspended due to insufficient funds. I was set up for automatic pay so They didn’t answer at all.
No resolve... no call .. no text..😡😡

@Thanhhoaphan When you login into your account can you try making a one time payment to cover the cost of your renewal? Many customers in the last week have experienced similar issues with AutoPay. The majority of which required moderator intervention to be resolved. Hang in there. Maybe send them another message regarding status.

Re: Account suspended

Asullivan — Wed, 05 Jun 2019 18:41:29 GMT

Mine did the same thing for my daughters phone. i had to add the funds into my account for it to be hooked up again. i set up the auto pay again. hopefully it will work this time.

Re: Account suspended

MoreYummy — Wed, 05 Jun 2019 18:48:46 GMT

Try to manually pay the missing amount, and see if it works,

If not after paying all pass due, try the lost and found trick in the self serve to see if it works.