topic Re: Re-send Telus text to switch providers in Get Support

Re-send Telus text to switch providers

Zodo66 — Mon, 20 Nov 2023 13:47:41 GMT

Hi. I tried to do the provider switch from Telus to Public.....but I missed the timelimit for accepting the Telus switch. How do I get it resent?

Re: Re-send Telus text to switch providers

TheSterlinger — Mon, 20 Nov 2023 13:57:44 GMT

Contact the porting department for Telus. I will send you the number, check your inbox.

Re: Re-send Telus text to switch providers

Thelastjedi — Mon, 20 Nov 2023 14:10:45 GMT

Hi there, in this case you would need to contact Telus to ask them send you the mobile number transfer request again. You could call them or reach Telus by Online chat in telus.com. Thanks.

Re: Re-send Telus text to switch providers

HALIMACS — Mon, 20 Nov 2023 14:14:26 GMT

Nope @Thelastjedi

When porting, it's all on the new provider to make the request to pull the number from the prior provider.

Once the OP contacts the number that is being sent to them by @TheSterlinger , Public Mobile will make a request of the original provider that they release the number to public mobile.

The new provider then sends a port authorization request SMS to the Customer, they reply YES, then put the public mobile SIM card in their device.

Re: Re-send Telus text to switch providers

Thelastjedi — Mon, 20 Nov 2023 14:46:30 GMT

Ok, I see. Thanks!