topic Re: Account Number in Get Support

Account Number

Iantvpp — Mon, 20 Nov 2023 02:12:08 GMT

My account number is not displayed anywhere on the website. This is a serious issue. Please reach out to me.

Re: Account Number

softech — Fri, 17 Nov 2023 17:51:53 GMT

@Iantvpp you checked My Account 's Profile page like here??

Direct link https://myaccount.publicmobile.ca/en/account/my-profile

https://myaccount.publicmobile.ca/en/account/my-profile

Re: Account Number

BKNS27 — Fri, 17 Nov 2023 19:52:58 GMT

@Iantvpp

You can also go to payment history and click on Download Receipt and it will have all your account information including your account number.

Print it out so you have a hard copy.

Re: Account Number

Iantvpp — Mon, 20 Nov 2023 13:57:32 GMT

Good suggestion - this doesn't show up when I am in my account. This didn't work.

Re: Account Number

Iantvpp — Mon, 20 Nov 2023 13:58:10 GMT

Good suggestion - however payment history doesn't show up in my account page. This didn't work.

Re: Account Number

softech — Mon, 20 Nov 2023 14:04:16 GMT

@Iantvpp

use a browser and access this link directly

https://myaccount.publicmobile.ca/en/account/my-profile

Re: Account Number

Iantvpp — Mon, 20 Nov 2023 14:06:29 GMT

Good suggestion - when I click this link I am brought to the sign-in page. When I try and sign in it bumps me back to the sign-in page so I am unable to make progress.

The way I visit my profile I click a link to the community posts which allows me to enter my account. This is another issue.

Re: Account Number

softech — Mon, 20 Nov 2023 14:09:08 GMT

@Iantvpp please try login using Incognito mode

if still unable to sign in, please open ticket with PM support and ask them for the account number directly

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on top right) after the ticket is opened. CS Agent will reply to you there

Re: Account Number

Iantvpp — Mon, 20 Nov 2023 14:11:05 GMT

Thank you for your help. I have tried using different browsers and in incognito mode. Neither worked.

I have just sent a message to CS_Agent. Do you know how long for a reply?