topic Re: Forbidden A1. in Get Support

Forbidden A1.

Priority — Tue, 15 Aug 2023 01:13:43 GMT

Is anyone else having login issues on the Website? Mobile App is working fine with my Primary Account already logged in however I'm trying to check my secondary Account from a Private Browser.. when I logged in it directed me back to the Public Mobile Home Page, when I pressed sign in again it said 'Forbidden A1'.

There is no way the Account got closed because I signed in two days ago and the bill just renewed on the 30th, and with $400+ in the Available Funds, there's no way it would have closed.

Account was not suspended either.

@J_PM: This should be an Announcement if there is Maintenance.

Re: Forbidden A1.

Ivy1106 — Mon, 14 Aug 2023 23:44:40 GMT

I'm in the same shoes.

Re: Forbidden A1.

Ivy1106 — Mon, 14 Aug 2023 23:45:42 GMT

I was able to log in and comment on this post but was unable to self serve...

Re: Forbidden A1.

Ivy1106 — Mon, 14 Aug 2023 23:46:46 GMT

I need to log in to stop the auto-renewal of this number and if I can't do that because of a bug on Public Mobile's part I'll need to ask for a refund.

Re: Forbidden A1.

Chalupa_Batman — Mon, 14 Aug 2023 23:48:00 GMT

Looks like they are down for maintenance.

Re: Forbidden A1.

Chalupa_Batman — Mon, 14 Aug 2023 23:49:48 GMT

Try using the App instead as it seems to work.

Re: Forbidden A1.

Ivy1106 — Mon, 14 Aug 2023 23:50:54 GMT

I tried the app and it didn't work either.

Re: Forbidden A1.

hairbag1 — Tue, 15 Aug 2023 00:11:04 GMT

@Priority

"$400+"...that's a lot to have sitting in your account. What if you decide to leave PM for somewhere else ? Likely won't get a refund.

Re: Forbidden A1.

LitlLdy — Tue, 15 Aug 2023 00:42:39 GMT

@Priority , I get the same error when trying to login to My Account! It usually says down for maintenance when it is so maybe EverSafe is taking a break or in a bad mood (Joking)! The Public Mobile app isn’t working either for me! It’s not usually down this early!

Re: Forbidden A1.

LitlLdy — Tue, 15 Aug 2023 00:39:08 GMT

@Priority ,

I tried to submit a support ticket & get this

Re: Forbidden A1.

LitlLdy — Tue, 15 Aug 2023 01:05:06 GMT

Re: Forbidden A1.

LitlLdy — Tue, 15 Aug 2023 01:31:15 GMT

@Priority ,

Message I sent CS_Agent earlier who is not aware of any maintenance currently being done!:

Can’t Login to My Account or the Public Mobile app!

Hi, I am really sorry to bother you but none of Us Customers are able to login to our My Accounts or the Public Mobile app! Is it down for maintenance this early with no warning?

Response from CS_Agent:

Thank you so much for reaching Public Mobile, my name is Carlos and I will be more than happy to assist you today.

We are sorry that you are experiencing difficulties with your services, but no worries I will help you to get more details about this situation.

Let us confirm there is no maintenance right now, we kindly ask for more details about this situation are you trying to access your online account from the US?

I will be waiting for your response.

Carlos

Customer support agent.

Re: Forbidden A1.

Priority — Tue, 15 Aug 2023 01:51:47 GMT

It's still down, obvious for everyone. I appreciate everyone's responses. My mind is now at ease.

I have tagged @J_PM and requested an official Announcement for the current maintenance.

https://productioncommunity.publicmobile.ca/t5/Get-Support/Sign-in-Issues/td-p/1034379

Re: Forbidden A1.

Priority — Tue, 15 Aug 2023 01:16:53 GMT

Have you tried calling 611 from the phone number your trying to manage the Account of? I vaguely remember it gives you an option there to turn on or off Pre-Authorized Payments.

Keep us informed.

Re: Forbidden A1.

Priority — Tue, 15 Aug 2023 01:24:44 GMT

@hairbag1 I will not ever be leaving Public Mobile, no need to worry about losing out there. (It's all from Redeemed Points > Friend Referral Credits.).

I have multiple Public Mobile Accounts my Primary having over 70 Referrals, and my secondary having 34. I'll never leave considering the bills are free at this point and I'm still referring 1-5 people daily.

I don't do contracts, i buy outright so I'll never need to go back to a Tier 1 or Tier 2 Provider for that.

A referral a day keeps the phone bill away! 🫡

I'm a permanent Public user. 😌

Sign in Issues.

Priority — Tue, 15 Aug 2023 01:59:00 GMT

**App + Website are undergoing Maintenance** Announcement Time: @J_PM.

In the last 4 hours there has been various Reports of users being unable to sign into the 'My Account' and new users trying to join are unable to Complete their Activation as a result of the current Maintenance and webpage being down with no sort of warning whatsoever.

The issue is persistent across all users at the moment by the looks of it, since multiple have tried and are also unable to access the My Account. @LitlLdy asked the Customer Support Agent about the Maintenance and even they are unaware of the issues this evening.

Maintenance Mode, Error 404, Unauthorized, & Forbidden A1 will be the most common error and messages in this case.

If you are Activating and cannot complete the Activation as a result of the Maintenance just pause right where you are and wait until everything Is back up and running normally.

The Activation Portal will not be operational during Maintenance, therefore I'd recommend reattempting in the morning tomorrow if you are able to wait since the systems might be down for the rest of the evening.

You'll be able to pick up the Activation exactly where you left off by logging into your Account on the Public Mobile App once Maintenance is finished, even if you've already made a your first payment, don't worry about leaving the process since you can return once Maintenance is done.

Re: Sign in Issues.

Chalupa_Batman — Tue, 15 Aug 2023 01:50:10 GMT

Requesting @softech or @Luddite PIN this to the top of the menu and maybe combine the other threads that are related to clean up some of these posts? Perhaps change topic to... AUGUST 14th 9PM - PM Website and App down. Working on fix....

Re: Forbidden A1.

Priority — Tue, 15 Aug 2023 01:56:07 GMT

The Customer Service Team, like as are probably also unaware of the Maintenance going on since they weren't given any word.

It's the Development Team hard at work right now.. maybe once the Maintenance is finished we will come back to some awesome new features.

Re: Sign in Issues.

Jcsam — Tue, 15 Aug 2023 01:56:12 GMT

I need to log in to my account urgently to purchase Roaming. i dont know what to do if the site is down for long?

Do you know if i can enable Roaming via text when i am out of country?

Re: Sign in Issues.

Priority — Tue, 15 Aug 2023 02:02:40 GMT

Dial 611 from the line you'd like to purchase an add-on from and it should give you an option to do it there manually.

Sometimes you have to hang up and call a few times for it to begin talking.