topic Re: Samsung Update - no service in Get Support

Samsung Update - no service

Tanktheram — Mon, 20 Nov 2023 02:15:25 GMT

Note 20 Ultra. Just did the Samsung pushed update. Immediately left with no data / cellular service.

Airplane mode button is half illuminated. Used the Samsung Members app, did a test for networks - shows "no errors". Have reset network settings. Have tried someone elses SIM. Nothing.

Anyone else experiencing this?

Re: Samsung Update - no service

dust2dust — Sun, 19 Nov 2023 20:54:12 GMT

Seems a chat with Samsung is on tap. Does your sim work in another phone?

Re: Samsung Update - no service

Yummy — Sun, 19 Nov 2023 20:57:58 GMT

Maybe Samsung's update bricked your phone?
Search Internet for similar issues. Maybe there is a solution. Can you reverse update?

I never rush for any update on phone or my computers. Always some bugs, untested features and similar crap.

Re: Samsung Update - no service

BKNS27 — Sun, 19 Nov 2023 22:14:03 GMT

@Tanktheram

Is this a new Samsung Note 20 you just purchased or is it an old device you had for awhile?

Re: Samsung Update - no service

hTideGnow — Sun, 19 Nov 2023 22:17:08 GMT

hi @Tanktheram

maybe check if your phone is blacklisted

https://www.devicecheck.ca/check-status-device-canada/

Re: Samsung Update - no service

gpixel — Sun, 19 Nov 2023 22:54:48 GMT

@Tanktheram

this seems to be a common issue with oneui 5.1. if, your device has 5g ability, change the preferred network to LTE/4g and see if that helps. the update seems to have broken the 5g antenna. if, you are still experiencing issues, it's possible you will need to learn how to use ODIN software and revert back to a previous software version

Re: Samsung Update - no service

Tanktheram — Mon, 20 Nov 2023 05:12:40 GMT

Thank you all for the suggestions and feedback.

-It is a phone I've had for a year. I bought it off of a phone reselling retail store.

-My sim works perfectly in my old "backup phone" Galaxy S8.

-I Will check the network settings and try the 4G setting. I do only subscribe to 4G public mobile.

-I've ignored the update for days, but it was getting annoying so I did it today with time to kill.

-I chatted online with a Samsung rep. He asked me to send it in for service. I said it was Samsungs update? Why should I send it away?

-I will check the IMEI and respond. Thank you.

Bad that my backup S8 is becoming as regularly used as my Note20 Ultra.

Re: Samsung Update - no service

Tanktheram — Mon, 20 Nov 2023 05:40:00 GMT

-IMEI is not blacklisted

-Phone will not let me change network signal/configuration. Its stuck on 5G.

-Searched the internet, no similar issues which I've found. Off to the phone repair store again I guess?

Re: Samsung Update - no service

dust2dust — Mon, 20 Nov 2023 05:54:24 GMT

I wonder if using safe mode would let you change the network. And then whether it would stay set.

Re: Samsung Update - no service

Dellym — Sat, 22 Jun 2024 19:11:50 GMT

I have the same problem… any update?