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    <title>topic Re: False renewal in Get Support</title>
    <link>https://productioncommunity.publicmobile.ca/t5/Get-Support/False-renewal/m-p/221787#M76021</link>
    <description>&lt;P&gt;You need to contact mods for help&lt;/P&gt;&lt;P&gt;&lt;FONT face="verdana,geneva" size="2"&gt;&lt;STRONG&gt;How can you get help with your account, activation, or service?&lt;/STRONG&gt;&lt;/FONT&gt;&lt;/P&gt;&lt;UL&gt;&lt;LI&gt;&lt;FONT face="verdana,geneva" size="2"&gt;Please contact the Community Moderator Team to get gelp with you account.&lt;/FONT&gt;&lt;/LI&gt;&lt;LI&gt;&lt;FONT face="verdana,geneva" size="2"&gt;They are Public Mobile support employees who can help with your issue (&lt;A href="https://productioncommunity.publicmobile.ca/t5/Knowledge-Base/Updated-Contacting-our-Community-Moderators/ta-p/76452" target="_blank"&gt;More details&lt;/A&gt;).&lt;/FONT&gt;&lt;/LI&gt;&lt;LI&gt;&lt;FONT face="verdana,geneva" size="2"&gt;&lt;STRONG&gt;&lt;A href="https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437" target="_blank"&gt;Click here to send them a private message.&lt;/A&gt;&lt;/STRONG&gt;&lt;/FONT&gt;&lt;/LI&gt;&lt;/UL&gt;&lt;P&gt;&lt;FONT face="verdana,geneva" size="2"&gt;&lt;STRONG&gt;In your message please include:&lt;/STRONG&gt;&lt;/FONT&gt;&lt;/P&gt;&lt;UL&gt;&lt;LI&gt;&lt;FONT face="verdana,geneva" size="2"&gt;PM Phone Number, 4 digit PIN, Account email address, Detailed explanation of your issue&lt;/FONT&gt;&lt;/LI&gt;&lt;/UL&gt;&lt;P&gt;&lt;FONT face="verdana,geneva" size="2"&gt;&lt;STRONG&gt;Don't know your pin?--provide any 3 of the following:&lt;/STRONG&gt;&lt;/FONT&gt;&lt;/P&gt;&lt;UL&gt;&lt;LI&gt;&lt;FONT face="verdana,geneva" size="2"&gt;Complete mailing address, Email address, Alternate phone number, Date of birth, Last top up date &amp;amp; amount&lt;/FONT&gt;&lt;/LI&gt;&lt;/UL&gt;&lt;P&gt;&lt;FONT face="verdana,geneva" size="2"&gt;&lt;STRONG&gt;How long until they reply?:&lt;/STRONG&gt;&lt;/FONT&gt;&lt;/P&gt;&lt;UL&gt;&lt;LI&gt;&lt;FONT face="verdana,geneva" size="2"&gt;Office Hours: Mon-Fri 9am to 9pm, and Sat-Sun 9am to 7:30pm [Totonto Time].&lt;/FONT&gt;&lt;/LI&gt;&lt;LI&gt;&lt;FONT face="verdana,geneva" size="2"&gt;Messages are replied to during business hours and in the order they are received&lt;/FONT&gt;&lt;/LI&gt;&lt;LI&gt;&lt;FONT face="verdana,geneva" size="2"&gt;Typical response time is between 1-3 hours, depending on message queue, but can be up to 48 hours.&lt;/FONT&gt;&lt;/LI&gt;&lt;LI&gt;&lt;FONT face="verdana,geneva" size="2"&gt;There is no need to send multiple messages.&lt;/FONT&gt;&lt;/LI&gt;&lt;/UL&gt;&lt;P&gt;&lt;FONT face="verdana,geneva" size="2"&gt;&lt;STRONG&gt;Additional Useful Information:&lt;/STRONG&gt;&lt;/FONT&gt;&lt;/P&gt;&lt;UL&gt;&lt;LI&gt;&lt;FONT face="verdana,geneva" size="2"&gt;Search PM-GUIDE (remove "-" during the search) to find some informative posts and answers to many common questions about Public Mobile&lt;/FONT&gt;&lt;/LI&gt;&lt;/UL&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;</description>
    <pubDate>Tue, 20 Feb 2018 17:34:40 GMT</pubDate>
    <dc:creator>mimmo</dc:creator>
    <dc:date>2018-02-20T17:34:40Z</dc:date>
    <item>
      <title>False renewal</title>
      <link>https://productioncommunity.publicmobile.ca/t5/Get-Support/False-renewal/m-p/221782#M76020</link>
      <description>&lt;P&gt;Hi&lt;/P&gt;&lt;P&gt;I can not be reached or make calls any more .Today is the renewal date ,the money are taken ,but no phone service ,no data .no texts ,&lt;/P&gt;&lt;P&gt;With one word&amp;nbsp; -NOTHING but paid !!!!!&lt;/P&gt;</description>
      <pubDate>Tue, 04 Jan 2022 20:33:53 GMT</pubDate>
      <guid>https://productioncommunity.publicmobile.ca/t5/Get-Support/False-renewal/m-p/221782#M76020</guid>
      <dc:creator>stanev68</dc:creator>
      <dc:date>2022-01-04T20:33:53Z</dc:date>
    </item>
    <item>
      <title>Re: False renewal</title>
      <link>https://productioncommunity.publicmobile.ca/t5/Get-Support/False-renewal/m-p/221787#M76021</link>
      <description>&lt;P&gt;You need to contact mods for help&lt;/P&gt;&lt;P&gt;&lt;FONT face="verdana,geneva" size="2"&gt;&lt;STRONG&gt;How can you get help with your account, activation, or service?&lt;/STRONG&gt;&lt;/FONT&gt;&lt;/P&gt;&lt;UL&gt;&lt;LI&gt;&lt;FONT face="verdana,geneva" size="2"&gt;Please contact the Community Moderator Team to get gelp with you account.&lt;/FONT&gt;&lt;/LI&gt;&lt;LI&gt;&lt;FONT face="verdana,geneva" size="2"&gt;They are Public Mobile support employees who can help with your issue (&lt;A href="https://productioncommunity.publicmobile.ca/t5/Knowledge-Base/Updated-Contacting-our-Community-Moderators/ta-p/76452" target="_blank"&gt;More details&lt;/A&gt;).&lt;/FONT&gt;&lt;/LI&gt;&lt;LI&gt;&lt;FONT face="verdana,geneva" size="2"&gt;&lt;STRONG&gt;&lt;A href="https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437" target="_blank"&gt;Click here to send them a private message.&lt;/A&gt;&lt;/STRONG&gt;&lt;/FONT&gt;&lt;/LI&gt;&lt;/UL&gt;&lt;P&gt;&lt;FONT face="verdana,geneva" size="2"&gt;&lt;STRONG&gt;In your message please include:&lt;/STRONG&gt;&lt;/FONT&gt;&lt;/P&gt;&lt;UL&gt;&lt;LI&gt;&lt;FONT face="verdana,geneva" size="2"&gt;PM Phone Number, 4 digit PIN, Account email address, Detailed explanation of your issue&lt;/FONT&gt;&lt;/LI&gt;&lt;/UL&gt;&lt;P&gt;&lt;FONT face="verdana,geneva" size="2"&gt;&lt;STRONG&gt;Don't know your pin?--provide any 3 of the following:&lt;/STRONG&gt;&lt;/FONT&gt;&lt;/P&gt;&lt;UL&gt;&lt;LI&gt;&lt;FONT face="verdana,geneva" size="2"&gt;Complete mailing address, Email address, Alternate phone number, Date of birth, Last top up date &amp;amp; amount&lt;/FONT&gt;&lt;/LI&gt;&lt;/UL&gt;&lt;P&gt;&lt;FONT face="verdana,geneva" size="2"&gt;&lt;STRONG&gt;How long until they reply?:&lt;/STRONG&gt;&lt;/FONT&gt;&lt;/P&gt;&lt;UL&gt;&lt;LI&gt;&lt;FONT face="verdana,geneva" size="2"&gt;Office Hours: Mon-Fri 9am to 9pm, and Sat-Sun 9am to 7:30pm [Totonto Time].&lt;/FONT&gt;&lt;/LI&gt;&lt;LI&gt;&lt;FONT face="verdana,geneva" size="2"&gt;Messages are replied to during business hours and in the order they are received&lt;/FONT&gt;&lt;/LI&gt;&lt;LI&gt;&lt;FONT face="verdana,geneva" size="2"&gt;Typical response time is between 1-3 hours, depending on message queue, but can be up to 48 hours.&lt;/FONT&gt;&lt;/LI&gt;&lt;LI&gt;&lt;FONT face="verdana,geneva" size="2"&gt;There is no need to send multiple messages.&lt;/FONT&gt;&lt;/LI&gt;&lt;/UL&gt;&lt;P&gt;&lt;FONT face="verdana,geneva" size="2"&gt;&lt;STRONG&gt;Additional Useful Information:&lt;/STRONG&gt;&lt;/FONT&gt;&lt;/P&gt;&lt;UL&gt;&lt;LI&gt;&lt;FONT face="verdana,geneva" size="2"&gt;Search PM-GUIDE (remove "-" during the search) to find some informative posts and answers to many common questions about Public Mobile&lt;/FONT&gt;&lt;/LI&gt;&lt;/UL&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;</description>
      <pubDate>Tue, 20 Feb 2018 17:34:40 GMT</pubDate>
      <guid>https://productioncommunity.publicmobile.ca/t5/Get-Support/False-renewal/m-p/221787#M76021</guid>
      <dc:creator>mimmo</dc:creator>
      <dc:date>2018-02-20T17:34:40Z</dc:date>
    </item>
    <item>
      <title>Re: False renewal</title>
      <link>https://productioncommunity.publicmobile.ca/t5/Get-Support/False-renewal/m-p/221834#M76022</link>
      <description>&lt;P&gt;&lt;a href="https://productioncommunity.publicmobile.ca/t5/user/viewprofilepage/user-id/28407"&gt;@stanev68&lt;/a&gt;&amp;nbsp;Hang in there. The moderators will fix it. Unfortunately you contracted one of the intermittent systemic bugs that pop up now and then.&lt;/P&gt;</description>
      <pubDate>Tue, 20 Feb 2018 18:54:55 GMT</pubDate>
      <guid>https://productioncommunity.publicmobile.ca/t5/Get-Support/False-renewal/m-p/221834#M76022</guid>
      <dc:creator>Luddite</dc:creator>
      <dc:date>2018-02-20T18:54:55Z</dc:date>
    </item>
    <item>
      <title>Re: False renewal</title>
      <link>https://productioncommunity.publicmobile.ca/t5/Get-Support/False-renewal/m-p/221980#M76023</link>
      <description>&lt;P&gt;intermitent system bugs when a payment has been taken are not really acceptable. No system bug in grabbing the cash money!&lt;/P&gt;</description>
      <pubDate>Wed, 21 Feb 2018 01:06:37 GMT</pubDate>
      <guid>https://productioncommunity.publicmobile.ca/t5/Get-Support/False-renewal/m-p/221980#M76023</guid>
      <dc:creator>MoraMan</dc:creator>
      <dc:date>2018-02-21T01:06:37Z</dc:date>
    </item>
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