Transfer issue

Druxilla — Mon, 20 Nov 2023 04:45:16 GMT

@CS_Agent

I'm transfering my number from Koodo to Public.

Koodo says the transfer has gone through and cut my service but I have no service with Public.

Re: Transfer issue

HALIMACS — Mon, 20 Nov 2023 01:34:35 GMT

Are you transferring from Koodo Pre-paid or Koodo post-paid @Druxilla

Aside from trying to reboot the device and resetting network connections, then consider the following:

If porting here from Koodo pre-paid, you'll need customer support assistance.

If porting here from Koodo post-paid, you can try the porting assistance folks (whose number I'll send you by checking your private message box here: https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

And here's how you contact customer support:

To contact a Customer Support Agent, send a private message to them by clicking here. You’ll need to be logged into your Community account for the link to work.

Watch for their response in your Community private mailbox which will be indicated by a number on the small envelope icon to the left of your Community avatar, or tap your Avatar down in Messages.

Re: Transfer issue

KokoMagnificul — Mon, 20 Nov 2023 01:33:13 GMT

Try to reset the phone with the new sim.

topic Re: Transfer issue in Get Support

Transfer issue

Re: Transfer issue

Re: Transfer issue