topic Re: Help with activation in Get Support

Help with activation

Laslan — Mon, 20 Nov 2023 04:46:09 GMT

During my activation process, at the end of it, I got an error that it cannot be completed and that I should look for support. I have a onePlus 1 phone and was trying to move from kood mobile after I entered my IMEI.

Re: Help with activation

hTideGnow — Mon, 20 Nov 2023 01:04:13 GMT

hi @Laslan was that an esim activation? did you get any Welcome email from PM?

To resolve you issue, you will need to submit ticket with CS agent by messaging here

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Help with activation

dust2dust — Mon, 20 Nov 2023 01:04:52 GMT

Was that a Koodo pre-paid plan or post-paid?

Re: Help with activation

Chalupa_Batman — Mon, 20 Nov 2023 01:05:52 GMT

It's best to get a hold of a CS Agent to fix any errors that may have occurred.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Help with activation

HALIMACS — Mon, 20 Nov 2023 01:18:32 GMT

Recommend using the Koodo Account number for porting purposes to Public Mobile, @Laslan

If porting here from Koodo pre-paid, you'll need customer support assistance.

If porting here from Koodo post-paid, you can try the porting assistance folks (whose number I'll send you by checking your private message box here: https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

And here's how you contact customer support:

To contact a Customer Support Agent, send a private message to them by clicking here. You’ll need to be logged into your Community account for the link to work.

Watch for their response in your Community private mailbox which will be indicated by a number on the small envelope icon to the left of your Community avatar, or tap your Avatar down in Messages.

Re: Help with activation

Thelastjedi — Mon, 20 Nov 2023 16:47:47 GMT

Hi there,

I think all the previous replies are correct and I just want to put my one cent here. I got the exact same error message at the end of my activation process yesterday when I transferred my number from Fido. I would suggest checking your device's cellular setting to see if the esim had been existed and added to your phone. In Oneplus you could go to Settings - Mobile Network. If there is no sim card showing in the page at all, then you may need to get a hold of a CS Agent to fix the issue.

Hope the answer is helpful. Thank you!