topic Not getting service in Get Support

Not getting service

laurenfinkel — Mon, 20 Nov 2023 00:15:48 GMT

I just switched over from Bell to public mobile today. my number was successfully transferred but i dont seem to be able to make any calls. I can receive them though. please help.

Re: Not getting service

Handy1 — Mon, 20 Nov 2023 00:17:59 GMT

@laurenfinkel You may need to ask support to re provision the sim for you , use this direct link to message support

send a private message To CS_Agents click

VVVVV Link below VVVVV

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Not getting service

hTideGnow — Mon, 20 Nov 2023 00:18:02 GMT

hi @laurenfinkel this is a sim card setup problem on thr system and need Pm agent to fix it

Please submit ticket with CS agent by messaging here

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Not getting service

HALIMACS — Mon, 20 Nov 2023 00:51:26 GMT

@laurenfinkel

While waiting for the Customer Support group to reply, have you tried:

rebooting device
resetting network connections
toggling airplane mode on/off
removing and reinserting your Public Mobile SIM card