topic Re: Sim card in Get Support

Sim card

Tiff89 — Sun, 19 Nov 2023 21:05:07 GMT

I ordered a sim card online but noticed its being shipped to the wrong address. What do I do now?

Re: Sim card

Yummy — Sun, 19 Nov 2023 21:11:45 GMT

Nothing much as it is already in the mail.
If you can go to that address and notify resident to keep card for you and let you know when and If it arrives.

Re: Sim card

Chalupa_Batman — Sun, 19 Nov 2023 21:26:53 GMT

Hi @Tiff89

I think you may be hooped on that one. You can however call up your local Telus stores and see if they have a SIM card to sell. Or you can order from Amazon for $4.99 if you have Prime. Clearly if it's a wrong address, it will be sent back. You can contact a CS Agent and let them know. They have the ability to credit your account, just not a refund.

When you get it all figured out, you can reach them here.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Sim card

hTideGnow — Sun, 19 Nov 2023 22:02:48 GMT

hi @Tiff89 this is troublesome. I did that too, contacted agent and they said they will change it. Still ended up receiving on the wrong address. Luckily my neighbor knew me and gave me back

try to submit ticket and ask them to change, but don't have high hope

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437