topic Re: esim in Get Support

esim

Kulvirsingh — Sun, 19 Nov 2023 21:05:40 GMT

transfer esim to physical one

Re: esim

Yummy — Sun, 19 Nov 2023 21:10:31 GMT

You will have to actually purchase new physical SIM and do transfer through My Account.

Re: esim

Kulvirsingh — Sun, 19 Nov 2023 21:12:41 GMT

I have already purchased new SIM card but don't know what to do next as I could not find transfer option in my account

Re: esim

dust2dust — Sun, 19 Nov 2023 21:14:26 GMT

~~Are you a current Public customer and that you're using an esim and want to switch to a card?~~
~~Or are you wondering about moving over to Public from a previous provider that you had used an esim with?~~

Log in and go to profile and find the sim card and you can change it there. Keep in mind that you will kill the esim and you can't use it again. Just like with a card.

Re: esim

LitlLdy — Sun, 19 Nov 2023 21:18:10 GMT

@Kulvirsingh wrote:
I have already purchased new SIM card but don't know what to do next as I could not find transfer option in my account

@Kulvirsingh ,

To change your SIM card, please follow the steps below:

Once you have a new SIM, follow these steps to update the SIM number associated with your account:

Go to the ‘Profile’ tab
Select the pencil icon next to your current SIM number
Enter your the 19-digit code of your new SIM
Select ‘Save Changes’

Or use this direct link: https://myaccount.publicmobile.ca/en/account/profile/change-sim-number

Edited: Typo!

Re: esim

Yummy — Sun, 19 Nov 2023 21:21:09 GMT

@Kulvirsingh wrote:
I have already purchased new SIM card but don't know what to do next as I could not find transfer option in my account

Profile:

- Change phone number

- Change SIM number

- Transfer Phone Number