topic Nothings working in Get Support

Nothings working

Spennybooboo — Sun, 19 Nov 2023 20:53:50 GMT

I switched providers last night from chatr and after getting a conformation code from chatr to switch i replied yes they accepted it, but since then I dont have data and I cant call or receive messages and when I look into my settings it still says im with chatr for my provider. kinda sick of this can't even call them for support

Re: Nothings working

dust2dust — Sun, 19 Nov 2023 20:55:56 GMT

iphone or Android? esim or card? Maybe a full power down restart?

Re: Nothings working

Chalupa_Batman — Sun, 19 Nov 2023 20:57:05 GMT

Hi @Spennybooboo

If you're phone says you're still with Chatr, it means your Chatr SIM card is still in the phone. You need to take it out and place a Public Mobile SIM card you registered with in. Then reboot the phone.

Re: Nothings working

Thelastjedi — Mon, 20 Nov 2023 16:55:07 GMT

Hi there,

If you received a physical SIM card from PM, you would need to remove the Chatr SIM card from your phone and put the PM SIM card in. In order to removing it, you could use a SIM tool or a paper clip gently insert to the hole right besides your SIM tray to pop the SIM tray out.

If this is an esim, please check the celluar or mobile network setting in your phone. Sometimes you may need to manually turn on the esim line in the setting.

Hope the answer is helpful. Thanks!