topic Re: WhatsApp verification not working in Get Support

WhatsApp verification not working

satisssss — Sun, 19 Nov 2023 20:14:55 GMT

I have bought new iPhone and new public mobile SIM. Not able to setup PM no with whatsapp on new phone. Verification call or SMS is not happening, seeing same error is available for multiple persona but noone has given solution. Anybody can help.

I have setup whatsapp with other phone no on same new phone but only Pm mobile is not working.

Re: WhatsApp verification not working

Chalupa_Batman — Sun, 19 Nov 2023 20:17:34 GMT

Hi @satisssss

I don't use what's app. Take a read at this.

https://productioncommunity.publicmobile.ca/t5/Get-Support/Cannot-verify-identity-on-Whatsapp-with-my-new-phone-number/m-p/1085868

Re: WhatsApp verification not working

hTideGnow — Sun, 19 Nov 2023 20:19:37 GMT

hi @satisssss is that a new number or you ported the number?

usually voice call to receive verification would work, but you need to wait couple mins for thr sms to not receive first before the call option will come

Re: WhatsApp verification not working

satisssss — Sun, 19 Nov 2023 20:25:16 GMT

I got new number. Existing post don't have solution

Re: WhatsApp verification not working

satisssss — Sun, 19 Nov 2023 20:25:51 GMT

No solution existing on this

Re: WhatsApp verification not working

satisssss — Sun, 19 Nov 2023 20:26:36 GMT

Yes ,it's new no. I waited from yesterday but no luck. Checked with WhatsApp support and no proper response from them

Re: WhatsApp verification not working

satisssss — Mon, 27 Nov 2023 15:41:20 GMT

I got new no, it got worked after 3 days. I checked with customer care and they said this as it would take some time to update setting for new sim

Re: WhatsApp verification not working

hTideGnow — Mon, 27 Nov 2023 15:42:23 GMT

HI @satisssss

glad it working now. thanks for the update