topic I can't get a ticket in Get Support

I can't get a ticket

Ruthie64 — Mon, 20 Nov 2023 02:29:24 GMT

I've tried to get a ticket. I get the error code. Then when I go back, I try typing in @CS_Agent it says not found. Then I select "No" When it asks if I got ticket. I do all it asks me and still no ticket. Thank you.

Re: I can't get a ticket

Chalupa_Batman — Sun, 19 Nov 2023 19:44:45 GMT

Hi @Ruthie64

We are your first point of assist before we sent you to a CS Agent.

Can you kindly explain what the issue is and we'll do our very best to help you.

Re: I can't get a ticket

Dunkman — Sun, 19 Nov 2023 19:45:55 GMT

@Ruthie64

The ticketing system is finicky. Is there a specific question or concern that the community members can help with. We are customers like yourself, but often can provide advice that would solve other member's issues without the need to get CSA involved. Usually takes a few hours for CSA to respond.

If you really need to get hold of CSA, send a private message to CSA through the following link :

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: I can't get a ticket

Ruthie64 — Sun, 19 Nov 2023 19:51:07 GMT

I just needed a refund because I bought the wrong addon.

Re: I can't get a ticket

Chalupa_Batman — Sun, 19 Nov 2023 19:54:23 GMT

OK. Thanks for the heads up. Just so you know, you won't get a refund per say. You'll only get a credit put on your account. That's how it works here.