topic Re: I deleted my eSIM in Get Support

I deleted my eSIM

Avacat — Sun, 19 Nov 2023 18:29:48 GMT

I saw I had SOS service, I reset my Network Settings and that did not resolve the situation. I then deleted my eSIM. I cannot submit a ticket with support either!

Re: I deleted my eSIM

LitlLdy — Sun, 19 Nov 2023 18:36:50 GMT

@Avacat wrote:
@CS_Agent
I saw I had SOS service, I reset my Network Settings and that did not resolve the situation. I then deleted my eSIM. I cannot submit a ticket with support either!

@Avacat , unfortunately once you delete your eSIM you will need to login to your account & purchase another one or purchase a SIM Card.

If you just installed the eSIM & it didn’t activate all you needed to do was the below instructions.

Reboot your phone.

In cellular settings make sure that “Turn On This Line “ (for iPhone ) is selected. (I am not positive where the setting is on a different phone to turn it on, possibly ‘Turn on your eSIM under Mobile Network’), reboot your phone. (You may need to reset network settings then reboot)

Edit: If you still need to send a private message to CS_Agent use the link below.

You can send a private message to a CS_Agent using the link: -> https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Customer Support Agents are available from:

Monday to Sunday: 9 AM to 10 PM EST

A CS_Agent will respond back in your Community mailbox (envelope icon) at the top right of this page to the left of your community avatar on your computer or by clicking on your avatar on your device.

Re: I deleted my eSIM

Dunkman — Sun, 19 Nov 2023 18:55:44 GMT

@Avacat

As mentioned, you will need to purchase another eSIM .

As for SOS service, by chance, did you purchase a second hand phone off somebody. Your actual phone may be blacklisted.

Check on the website:

https://www.devicecheck.ca/check-status-device-canada/

Re: I deleted my eSIM

Chalupa_Batman — Sun, 19 Nov 2023 19:12:22 GMT

If I may suggest @Avacat you may wish to consider purchasing a physical SIM card instead. Less problems. $4.99 on Amazon.

Re: I deleted my eSIM

Avacat — Sun, 19 Nov 2023 19:52:36 GMT

Thank you, I purchased a physical one.

Re: I deleted my eSIM

Avacat — Sun, 19 Nov 2023 19:52:52 GMT

No, this is my phone. I have been the only owner.