topic Re: Loyalty in Get Support

Loyalty

IanP — Sun, 19 Nov 2023 18:13:55 GMT

Why has my loyalty discount not been applied for last few months, been with pm for over 10 years but only actually logged on a very few times.

Re: Loyalty

IanP — Sun, 19 Nov 2023 18:15:28 GMT

Also newer changed plan and stayed on old reward system

Re: Loyalty

DennyCrane — Sun, 19 Nov 2023 18:16:46 GMT

Please post a screenshot of your payment history from your PM account. You didn't by chance opt into the new Public Points system at some point, did you?

EDIT: I see you clarified you did not opt into Public Points, so you should be eligible for the legacy loyalty discounts up to $5/month + $2 auto pay discount if applicable, and any friend referral discounts.

Re: Loyalty

kb_mv — Sun, 19 Nov 2023 18:16:24 GMT

@IanP wrote:
Why has my loyalty discount not been applied for last few months, been with pm for over 10 years but only actually logged on a very few times.

@IanP You would need to contact customer service at the link below for help:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Loyalty

IanP — Sun, 19 Nov 2023 18:25:21 GMT

I Get the refer a friend and autopsy but loyalty is missing

Re: Loyalty

HALIMACS — Sun, 19 Nov 2023 18:28:25 GMT

Just to be 100% certain, @IanP , you definitely didn't log into the Rewards portal and 'accidentally' switch over to Public Points?

Re: Loyalty

DennyCrane — Sun, 19 Nov 2023 18:28:32 GMT

@IanP You'll probably have to contact customer support as @kb_mv suggested.

Re: Loyalty

HALIMACS — Sun, 19 Nov 2023 18:37:51 GMT

@DennyCrane wrote:
@IanP You'll probably have to contact customer support as @kb_mv suggested.

Perhaps @DennyCrane , however there is no reason the Loyalty rewards wouldn't carry over.

Another possibility, @IanP , is that the rewards on an Immediate plan change wouldn't display on the Immediate charge when changing plans , but on the NEXT renewal under the changed plan.

Though that doesn't explain your " ... last few months ... " comment. 🤔