topic Re: Billing issues in Get Support

Billing issues

Adamsday1989 — Sun, 19 Nov 2023 17:20:12 GMT

I was double billed when subscribing due to error. How do I talk to an agent get this rectified?

Thanks,

Re: Billing issues

ileefarrell — Sun, 19 Nov 2023 17:21:52 GMT

It is better to open a ticket (a link will probably shared with you in the comments by another member) or tap 'Get Help' to solve the problem with a customer support team member. It is generally tackled in an hour or more.

Re: Billing issues

hTideGnow — Sun, 19 Nov 2023 17:22:04 GMT

hi @Adamsday1989 first make sure from credit card if one of the two just a pending charge

if both are posted, then submit ticket with CS agent by messaging

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Billing issues

dust2dust — Sun, 19 Nov 2023 17:25:29 GMT

I'm quite often seeing that if I type just a few words that the reply doesn't get posted. What more words are needed to say contact support here and then the link. Irritating. Has this changed?

Re: Billing issues

hTideGnow — Sun, 19 Nov 2023 17:27:41 GMT

hi @dust2dust

never experienced your issue. I am ok, maybe I typed too much 😅

Re: Billing issues

hTideGnow — Sun, 19 Nov 2023 17:28:06 GMT

test.ok?

Re: Billing issues

dust2dust — Sun, 19 Nov 2023 17:29:58 GMT

¯\_(ツ)_/¯

Re: Billing issues

Chalupa_Batman — Sun, 19 Nov 2023 17:30:59 GMT

Hello @Adamsday1989

First and foremost, please contact your credit card company and confirm this is actually a double charge and not a "charge" + "Pending". This misdiagnosis happens often. If it is just a "pending" then it's all good. If it's actually a double charge, then a link to the CS Agent has already been provided below.