topic Re: Can’t submit ticket in Get Support

Can’t submit ticket

Bumbaa — Sun, 19 Nov 2023 15:48:55 GMT

I’ve been trying to get my plan to 30GB since they just changed their deal. I tried changing subscription myself but it wants to charge me an other amount. I just want to get the extra 10GB without any other charge.

every time I try to do a ticket through the **bleep**y AI chat, it gives me an error when clicking the contact us link

Re: Can’t submit ticket

Dunkman — Sun, 19 Nov 2023 15:53:56 GMT

@Bumbaa

Are you a Quebec resident? The 30GB promo deal for $34/month is for Quebec customers only.

Instead of scheduling plan change immediately (you will be charged again, with no refunds to old plan), schedule a plan change at your next renewal date. PM will honor that plan change.

Re: Can’t submit ticket

Hollister — Sun, 19 Nov 2023 15:55:30 GMT

@Bumbaa

you can send a private message to an Agents by clicking here. You’ll need to be logged in to your Community account for the link to work.

During business hours, we strive to answer customer messages swiftly. You will often get an answer within an hour. During peak periods, you may need to wait up to 48 hours.Customer Support Agents are available:

Monday to Sunday: 9 AM to 10 PM EST

Keep an eye on the envelope icon in top right hand corner for a reply from the agent.

Re: Can’t submit ticket

Yummy — Sun, 19 Nov 2023 15:56:40 GMT

If opening a ticket does not work very first time, contact agent directly: send a private message to the CSA - agent by clicking (Ctrl+) Here

Re: Can’t submit ticket

Bumbaa — Mon, 20 Nov 2023 01:24:41 GMT

Thanks. And thank you everybody else in the thread.