topic Re: How long to get support for a ticket in Get Support

How long to get support for a ticket

blksheep — Sun, 19 Nov 2023 06:08:58 GMT

How long does it usually take to get support for a ticket.

I was trying to sign up for a public mobile. After select the plan and my sim options, I entered my payment information. I get a message saying the payment went through but could not create my account telling me to contact customer support.

I've put in a ticket for customer support and have not heard anything since saturday afternoon.

I see the charge in my credit card statement, so I know it went through. When can I expect to get support to get my service activated?

Re: How long to get support for a ticket

Chalupa_Batman — Sun, 19 Nov 2023 04:46:31 GMT

Hi @blksheep

Since it's the weekend there are less staff. My suggestion is to go into your mail box, click on the arrow where it says inbox and hit the sent box and say you're looking for an update. Sadly you probably won't hear till tomorrow.

Re: How long to get support for a ticket

softech — Sun, 19 Nov 2023 05:23:21 GMT

@blksheep

were you using the app to activate? or were you just using the browser?

please confirm with your credit card to see if the payment really went through

Re: How long to get support for a ticket

blksheep — Sun, 19 Nov 2023 05:27:27 GMT

I used the browser, and yes, I confirmed the payment went through with my credit card.

Re: How long to get support for a ticket

NDesai — Sun, 19 Nov 2023 07:52:34 GMT

@blksheep If you don't hear from them by tomorrow, send them another replay via private message to @CS_Agent and mention the ticket number.

Re: How long to get support for a ticket

Phil_Adelphus — Sun, 19 Nov 2023 10:36:12 GMT

@blksheep The Public Mobile app is required to complete activation. You can delete it and use a browser again once activated. Maybe worth downloading it from Google Play or the Apple App Store to see if you can complete the activation that way, while you're waiting to hear back from customer service. Don't pay again though.

Re: How long to get support for a ticket

smjack — Sun, 19 Nov 2023 11:55:10 GMT

According to the question, but it generally takes 1-3 days. If you cannot get an answer by the customer support, you can use the link provided by 'NDesai'.

Re: How long to get support for a ticket

RobFranchise — Sun, 19 Nov 2023 12:05:13 GMT

When I used the chat function before, they replied within a few hours.

Re: How long to get support for a ticket

softech — Sun, 19 Nov 2023 13:30:45 GMT

@smjack wrote:
According to the question, but it generally takes 1-3 days.

@smjack

CS agents usually reply within 1 to 3 hours. Most simpler questions are resolved within the same day

Re: How long to get support for a ticket

blksheep — Sun, 19 Nov 2023 14:11:21 GMT

Thanks for the suggestion. I've already downloaded the app and tried to activate from there, but it starts from the initial sign up, from selecting the plan to payment info again.