topic Incorrect Rewards? in Get Support

Account Activation Request Failed

jmb2027 — Tue, 04 Jan 2022 23:10:48 GMT

Hello, I just tried to activate a second PM SIM card I received for my wife. However, at the last step, it failed with the error message:

"- Sorry, your account activation request has failed. Please visit our online community at href=" https://publicmobile.ca/community" Target="_blank">publicmobile.ca/community for assistance."

I've searched around and there doesn't seem to be a definitive answer on how to resolve this.

I've opened a ticket however based on my experience with my own SIM card activation, the wait time is very long (a few days) before there is any response.

Is there anything I can do in the meantime?

Thank you.

Incorrect Rewards?

jmb2027 — Tue, 04 Jan 2022 23:06:39 GMT

I'm confused.

So far, I've gotten rewards for

1) Autopay

2) one referral

However, my rewards indicate

- $6 Autopay reward (correct)

- $6 Referral reward (shouldn't this only be $3 for one referral?)

- $6 available fund (shouldn't this be $9?)

- $102 estimated payment (shouldn't this be $101?)

Here's a snapshot - not sure if anyone else is experiencing this as well?

Thank you

Re: Account Activation Request Failed

nekkidtruth — Thu, 10 Nov 2016 01:13:00 GMT

Hi jmb2027,

Normally I'd say "Hey! One of the mods will hit you up in a few minutes." but sadly, that's not the case right now. They're currently backlogged with support requests due to the promotion and some issues that have arisen.

That being said, email support has always been much slower. You can PM one of the mods and tag one here if you'd like, but it may be a day or two before you see a response from them. Just fair warning.

Here's how to contact the moderators: How to contact a Moderator