topic Re: Confirm Promo change in Get Support

Confirm Promo change

BC1919 — Sun, 19 Nov 2023 01:37:34 GMT

Subscribed to change my plan to the Black Friday 5G 20GB promo but I' unable to confirm the change.

Re: Confirm Promo change

HALIMACS — Sun, 19 Nov 2023 01:39:09 GMT

@BC1919

Just login to your self serve and go under Subscriptions and Add-On's.

The pending change will display there.

You'll also see it in the Payment section as it details your upcoming payment details.

Re: Confirm Promo change

hTideGnow — Sun, 19 Nov 2023 01:40:43 GMT

HI @BC1919

try using Incognito/Private/Secret mode on the browser to login My Account and check the change subscription page, it should show the new plan scheduled

Re: Confirm Promo change

BC1919 — Sun, 19 Nov 2023 01:45:07 GMT

Made the change yesterday. How long before it shows? I have tried checking the payment section but nothing new ther.

Re: Confirm Promo change

hTideGnow — Sun, 19 Nov 2023 01:51:24 GMT

HI @BC1919 you login My Account to make the change ? did you click Change on Renewal? if you clicked that, it will be changed on the coming renewal date

and did you use Incognito/Private/Secret mode on the browser to login My Account and check ?

if still in doubt, please submit ticket with CS agent:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Confirm Promo change

Chalupa_Batman — Sun, 19 Nov 2023 01:51:28 GMT

Hey @BC1919

Congrats on the new change. When I changed over with the promo plan, I downloaded the app to check and it was there. Here's where I found it. Once you're logged in, go to the bottom left corner you'll see a plus inside a circle. Press that and you'll see Subscriptions. Then click on that and when it loads, it will show you there of upcoming changes. Let us know if it worked.

Re: Confirm Promo change

HALIMACS — Sun, 19 Nov 2023 01:51:37 GMT

Did you make the change on an Immediate or on Next Renewal?

Re: Confirm Promo change

BC1919 — Sun, 19 Nov 2023 02:00:22 GMT

Re: Confirm Promo change

RobFranchise — Sun, 19 Nov 2023 12:02:44 GMT

when you log on to PM's website, on the left hand side you should see subscriptions and add-ons. Click that and on the next page you should see upcoming subscriptions. Cheers.