topic Re: Add on in Get Support

Add on

saratester — Tue, 04 Jan 2022 20:33:44 GMT

I accidentally purchased an international long distance add on. I was adding funds to my account, then checking out add one after. My tablet skipped and made me make the purchase. I have no one who I'd even call internationally. Can this be refunded, or the $15 Just be transferred to go towards my next payment?

Feeling dumb. -_- Thanks in advance.

Re: Add on

Anonymous — Tue, 20 Feb 2018 02:27:05 GMT

@saratester. Those things happen. You can ask the moderators, and maybe they can do something for you. They are gone for the day, but will be back at 9AM(EST). Just send them a private message with your account details, and what happened, and they'll get back to.

Click here to send them a private message.
You can find information regarding the moderators team by following this link.

Good luck.

Re: Add on

torontokris — Tue, 20 Feb 2018 04:36:25 GMT

@saratesterwrote:
I accidentally purchased an international long distance add on. I was adding funds to my account, then checking out add one after. My tablet skipped and made me make the purchase. I have no one who I'd even call internationally. Can this be refunded, or the $15 Just be transferred to go towards my next payment?

Feeling dumb. -_- Thanks in advance.

@saratester those can be used for calling the usa or Canada or if you travel to a different province to call home or receive calls etc. If you still don't need them contact a mod via private message as others started. Let us know how it goes

Re: Add on

ShawnC13 — Tue, 20 Feb 2018 05:16:01 GMT

@saratester, it happens and as stated it can be used to call the US or other numbers in Canada if you only have Province wide calling. But if you still decide you don't need it you will need to contact the Mods.

To send a private message to a moderator click this link.

In your message please include:

PM Phone Number
4 digit PIN (if you don't remember this then they will need at least 3 of the following to verify your identity)

account number
date of birth
complete address listed on account with postal code
email address on account
most commonly called numbers
alternate number listed on the account
last payment date and amount
last 4 digits of the credit card

Detailed explanation

Community Moderators are available from Mon-Thursday 9am(Eastern) to 9pm(Eastern) and Friday, Saturday, and Sunday from 9am(Eastern) to 7:30pm(Eastern)

More info on moderators

Re: Add on

Mary_M — Tue, 20 Feb 2018 13:08:35 GMT

Good morning @saratester,

thank you for getting in touch with us regarding your recent add-on purchase!

For any assistance with your account, please send us a private message 🙂 One of our moderators will be glad to help you out.

Let's keep the conversation going,

Mary