topic Re: Trouble porting in Get Support

Trouble porting

WallyO57 — Sun, 19 Nov 2023 00:54:44 GMT

I’m trying to port a number from zoomer wireless (on rogers) but I received a text message from public saying that my IMEI number was incorrect. How do I go about fixing it? Thanks!

Re: Trouble porting

computergeek541 — Sun, 19 Nov 2023 00:54:32 GMT

To provide the correct IMeI, please use the chatbot to open a ticket for a Public Mobile customer support agent:

https://widget.telus.tiia.ai/publicmobile/publicmobile.html

If the chatbot returns an error message, a private message can be sent to CS_Agent:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Trouble porting

Chalupa_Batman — Sun, 19 Nov 2023 00:59:15 GMT

Hi @computergeek541

Question. If you look at these two links, it's been said that this can not go to a CS Agent that they must call the porting team number. So, which is it. CS Agent or PTN?

https://productioncommunity.publicmobile.ca/t5/Get-Support/Incorrect-IMEI-during-activation/m-p/982941

https://productioncommunity.publicmobile.ca/t5/Get-Support/Provided-incorrect-IMEI-number/m-p/1087355#M759586

https://productioncommunity.publicmobile.ca/t5/Get-Support/Provided-incorrect-IMEI-number/m-p/1087084

Re: Trouble porting

computergeek541 — Sun, 19 Nov 2023 01:02:36 GMT

@Chalupa_Batman wrote:
Hi @computergeek541
Question. If you look at these two links, it's been said that this can not go to a CS Agent that they must call the porting team number. So, which is it. CS Agent or PTN?
https://productioncommunity.publicmobile.ca/t5/Get-Support/Provided-incorrect-IMEI-number/m-p/1087355#M759586

Public Mobile usually discourages customers from calling the porting number and sharing of of the number cause custoemrs often call it for non-portting issues. My opinions is: Members should only be contacting Public Mobile customers support agents for any issues, but that's just my opinion. Public Mobile only provides suport online and this is something that customers need to become accustomed to.

Re: Trouble porting

Chalupa_Batman — Sun, 19 Nov 2023 01:05:19 GMT

So moving forward, if it's a wrong IMEI number issue, I will send them to a CS Agent to correct the error and not to the porting team. Good information to know. Thank you sir.

Re: Trouble porting

WallyO57 — Sun, 19 Nov 2023 17:32:40 GMT

Well the port worked after a PM from one of the CS_Agents but now it seems my esim didn't work properly since I'm not getting any signal... hopefully the CS_Agent can fix this problem as I don't see a why to try and reattach the esim within the Public Mobile App.