topic Re: Subscribe - Shawn in Get Support

Subscribe - Shawn

ShawnP0555 — Sat, 18 Nov 2023 23:57:41 GMT

How do I know if I am subscribed or not?

to the $34 a month (BlackFriday) sale

getting help here has been difficult

Re: Subscribe - Shawn

Dunkman — Sat, 18 Nov 2023 19:27:21 GMT

@ShawnP0555

Sorry to hear about your troubles.

All customer service with PM is online. Community members on this forum are customers like yourself. WE can offer advice.

More details would be helpful

Are you a new customer? Old customer changing plans?

Are you able to access self service account?

Re: Subscribe - Shawn

Allykat — Sun, 19 Nov 2023 00:32:58 GMT

@ShawnP0555 As Dunkman said, we definitely need a few more details. Are you a new customer switching from a different network? Did you purchase a sim? If you've subscribed to a plan, it will show something that says "finish your activation in the app". Have you tried downloading the app and looking on there? For example, on my app, it says "Welcome back, let's complete your activation" with a button that says continue (to activate your subscription). Try downloading the app and logging into your account and see what it says on there.