topic Re: trouble downloading public mobile app in Get Support

trouble downloading public mobile app

bakedapplepie — Sun, 19 Nov 2023 00:05:20 GMT

I want to switch from Telus to Public Mobile to make use of the current Black Friday deals. I've purchased the subscription and am ready to activate the eSim. I'm told I have to "Complete your activation through the Public Mobile app." But when I go to download the app through the Google Play store, it either gets stuck on "pending", or downloads max 22%.

I'm connected on to wifi. My internet speeds are very fast. I'm on a Google Pixel 4a 5g. I've tried restarting the Play Store App, I've tried restarting my phone and I've tried downloading the app via my desktop.

Any suggestions?

Re: trouble downloading public mobile app

bakedapplepie — Sun, 19 Nov 2023 00:09:12 GMT

Checked that too! I have 67GB free space...

Re: trouble downloading public mobile app

gpixel — Sun, 19 Nov 2023 00:10:32 GMT

@bakedapplepie

try clearing the cache and storage on the playstore app and restart the device.

Re: trouble downloading public mobile app

bakedapplepie — Sun, 19 Nov 2023 00:11:51 GMT

awesome. thanks!

Re: trouble downloading public mobile app

hTideGnow — Sun, 19 Nov 2023 00:11:53 GMT

HI @bakedapplepie

this is a Google play store or device problem

please first clear cache for your Play store

then reboot your phone. Before download PM app, update your others apps first. Once all updated, try PM app again

Re: trouble downloading public mobile app

gpixel — Sun, 19 Nov 2023 00:15:15 GMT

@bakedapplepie

make sure to use your Telus account number for activation and not the IMEI number. the latter will cause your activation to fail. and esim is not very reliable at PM, a physical sim is much better imo

Re: trouble downloading public mobile app

Allykat — Sun, 19 Nov 2023 00:28:13 GMT

Do you maybe have a different device that you can download the public mobile app on just so you can finish the activation? Then after activation perhaps you can just use the desktop version for checking your account.

Re: trouble downloading public mobile app

Dave_PM — Sun, 19 Nov 2023 04:31:21 GMT

Hello @gpixel

I just ported from lucky mobile to public mobile using IMEI number.

I did not see any issue with that. Not sure if you had noticed any problem using IMEI number for porting earlier.