topic Re: 5 G to for 4G call quality in Get Support

5 G to for 4G call quality

canirolf1 — Sat, 18 Nov 2023 06:30:00 GMT

Hello, Wondering if anybody else experience same issue? I switched from 5 G to for 4G not too long ago. My phone is the same Samsung S23. Was alright with the calls under the 5 G plan , however now with the 4 G plan call quality suffer a lot. This is in Calgary. Will go back to 5g eventually. For my self 5G is too much for now. Noticed sometimes plan fee are same for 4 or 5G. Thanks , Regards

Re: 5 G to for 4G call quality

DennyCrane — Sat, 18 Nov 2023 07:22:53 GMT

@canirolf1 It shouldn't make any difference. Regardless of your plan, you can still connect to the 3G, 4G, or 5G networks.

Re: 5 G to for 4G call quality

Phil_Adelphus — Sat, 18 Nov 2023 12:31:20 GMT

@canirolf1 Is there any chance that VoLTE became accidentally disabled?

Re: 5 G to for 4G call quality

sheytoon — Sat, 18 Nov 2023 12:58:12 GMT

There's no voice capability on 5G at the moment. It uses 4G (VoLTE) anyway.

Re: 5 G to for 4G call quality

DennyCrane — Sat, 18 Nov 2023 16:18:47 GMT

@sheytoon I'm able to make phone calls on 5G (and stay connected to 5G during the call).

Re: 5 G to for 4G call quality

sheytoon — Sat, 18 Nov 2023 20:28:37 GMT

@DennyCrane technically you're not. Your phone may display a 5G icon, but the voice call is 100% VoLTE at this time.

https://productioncommunity.publicmobile.ca/t5/Get-Support/5G-overview/m-p/964047/highlight/true#M667414