topic Re: retrieve old sim and email in Get Support

retrieve old sim and email

cyj888 — Sat, 18 Nov 2023 19:14:21 GMT

please help me to retrieve my sim and email which was disconnected couple of days ago.

Re: retrieve old sim and email

hairbag1 — Sat, 18 Nov 2023 19:20:51 GMT

when was the last plan renewal ? If your account was suspended without payment for longer than 90 days, that account is now deactivated. You'd need a new sim to start a new account and use a different email address.

Re: retrieve old sim and email

zm98 — Sat, 18 Nov 2023 19:33:44 GMT

I got email Nov, 1 which mentioned my acc deactivated.

Re: retrieve old sim and email

zm98 — Sat, 18 Nov 2023 19:36:17 GMT

I forgot to update the credit card and did not accsess my email for long time. So

Re: retrieve old sim and email

Dunkman — Sat, 18 Nov 2023 19:39:15 GMT

@zm98

Has your phone been suspended more than 90 days? If more than 90 days, your account is closed forever and you will need to buy a new SIM card and get new phone number.

If less than 90 days, are you able to access your self service account?

Re: retrieve old sim and email

zm98 — Sat, 18 Nov 2023 19:43:17 GMT

tried to login but forgot password, went trough password retrieve with the phone number but never receive email from linked address.

Re: retrieve old sim and email

hairbag1 — Sat, 18 Nov 2023 19:47:43 GMT

@cyj888

try dialing 611 with your cell to hear current account status. If your account is closed down (deactivated) there will be no status to report. You'll need a new sim, as mentioned already.

Re: retrieve old sim and email

Dunkman — Sat, 18 Nov 2023 19:47:47 GMT

@zm98

@zm98 wrote:
tried to login but forgot password, went trough password retrieve with the phone number but never receive email from linked address.

Then I would recommend private message customer service agent

Send a private message to CSA through the following link :

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Explain your issues and then check your private message inbox for response. It may take a few hours for response times.