topic Re: Text message offer from PM in Get Support

Text message offer from PM

Kanglee — Sat, 18 Nov 2023 18:55:39 GMT

Hi,

I received a text message from PM offering $34/month for 20 GB at 5G speed and I replied 'YES'. I log into my account the next day and I don't see 'Upcoming Plan Change. The same offer is available publicly. Can I change the plan myself after reply 'YES' to the text offer?

Re: Text message offer from PM

hairbag1 — Sat, 18 Nov 2023 18:57:01 GMT

@Kanglee

as you've replied with a YES to the offer, you'll have that as your plan after next renewal. No need to re-do it. Take a screenshot of that offer though...just in case !

Re: Text message offer from PM

hTideGnow — Sat, 18 Nov 2023 18:57:45 GMT

hi @Kanglee you checked in the correct place

But could be a browser cache problem. Please use Incognito/Private/secret mode on your browser to check again.

if same, submit ticket with CS agent and ask them to check

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Text message offer from PM

Kanglee — Sat, 18 Nov 2023 19:01:57 GMT

Thanks

Re: Text message offer from PM

DennyCrane — Sat, 18 Nov 2023 19:02:50 GMT

It'll change, even if you don't see it. However if it were me I'd just do it myself online anyway, because it's a publicly available offer. We've seen situations on here where it takes an extra cycle before it takes effect, so better to just do it yourself. It's not going to double up or anything.

Re: Text message offer from PM

Kanglee — Sat, 18 Nov 2023 19:06:48 GMT

Hi @hTideGnow , I used Incognito mode to login and I still don't see the 'upcoming plan' change.

I will just change myself, and will submit the ticket if needed later.

Thanks

Re: Text message offer from PM

Kanglee — Sat, 18 Nov 2023 19:07:43 GMT

Thank you @DennyCrane

Will do it myself 🙂