topic Data not working in Get Support

Data not working

Canadacup67 — Sat, 18 Nov 2023 17:59:31 GMT

Switched plans yesterday. Today data is not working. Same phone. Only difference is the plan.

Impossibly to get an agent or online help.

Any ideas?

Re: Data not working

hTideGnow — Sat, 18 Nov 2023 18:01:33 GMT

hi @Canadacup67

many had that problem recently after a plan change

Try Reset All Networks first

if same, submit ticket with CS agent and ask them to refresh your account

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Data not working

Chalupa_Batman — Sat, 18 Nov 2023 18:01:36 GMT

Hey @Canadacup67

Best advice is to do a reboot. That doesn't work, go into your network settings and reset your networks. Just know this will erase all saved wifi passwords. Then reboot again. This should fix it.

Re: Data not working

Canadacup67 — Sat, 18 Nov 2023 18:03:36 GMT

Thanks. Tried all those this morning. Still nothing.

Re: Data not working

hTideGnow — Sat, 18 Nov 2023 18:04:20 GMT

hi @Canadacup67

please submit ticket with agent then

Re: Data not working

Canadacup67 — Sat, 18 Nov 2023 18:04:38 GMT

Thanks. Reset everything this morning still no luck. Haven’t been able to create a ticket or get an agent.

trying again.

Re: Data not working

Canadacup67 — Sat, 18 Nov 2023 18:06:48 GMT

I haven’t been able to. I continue to get an error message.

I will keep trying. Thanks.

Re: Data not working

hTideGnow — Sat, 18 Nov 2023 18:08:23 GMT

hi @Canadacup67

but you can submit ticket by messaging them without error

Re: Data not working

Canadacup67 — Sat, 18 Nov 2023 18:11:35 GMT

I believe I have now. How long does it take to hear back?

Re: Data not working

ChaoZ — Sat, 18 Nov 2023 21:11:19 GMT

changed plan to 20gb 5G for 34. Data not working now. It is working yesterday.

Tried to submit a ticket and get 404 error. PM service is so bad.

Re: Data not working

hTideGnow — Sat, 18 Nov 2023 21:12:52 GMT

HI @ChaoZ

quite many has problem with data not working last couple days, especially after a plan change.

to submit ticket, dont' use the chatbot, just use messaging here:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Data not working

ChaoZ — Sat, 18 Nov 2023 21:15:50 GMT

Thanks. Just did it. waiting...

Re: Data not working

ChaoZ — Sat, 18 Nov 2023 21:38:34 GMT

After talking to cs agent. My data is working now.

Re: Data not working

hTideGnow — Sat, 18 Nov 2023 21:39:15 GMT

HI @ChaoZ

Yeah.. that's the way to go!!

Re: Data not working

Canadacup67 — Sat, 18 Nov 2023 21:46:45 GMT

Do you know what they did for you?

I’m waiting now for mine.

Re: Data not working

hTideGnow — Sat, 18 Nov 2023 21:48:23 GMT

@Canadacup67 wrote:
Do you know what they did for you?
I’m waiting now for mine.

HI @Canadacup67

they just refresh your account on the system

did you check the Community inbox for agent's reply?

if you have waited long, like over 2 hours, I would open message PM agent again

Re: Data not working

Canadacup67 — Sat, 18 Nov 2023 21:52:08 GMT

They responded asking for all my personal account info but I’m not able to monitor it minute by minute so now I’m waiting for a response for that.

Re: Data not working

Canadacup67 — Sat, 18 Nov 2023 21:58:45 GMT

They did the refresh and all is good. Thanks for your help.