topic Re: 5G Data Pack not working in Get Support

5G Data Pack not working

Dkkkkkkkkk — Sat, 18 Nov 2023 05:38:55 GMT

I ungraded to the 20 GB data at 5G speed for $34.00 and my data hasn’t worked at all, I have been using the 4 G pack until now which was working with the APN setting I found on the official website, what should I do to make this one work?

Re: 5G Data Pack not working

DennyCrane — Sat, 18 Nov 2023 05:40:28 GMT

Switching plans shouldn't have any impact on that. Have you tried rebooting your phone?

Re: 5G Data Pack not working

softech — Sat, 18 Nov 2023 05:45:30 GMT

@Dkkkkkkkkk it could be a problem of today. I have seen through couple posts with similar issue after a plan change.

You can try Reset All Network or try your sim card on another phone to force a sim re-provision and see if it helps

If issue persists, Please open ticket with PM support and have them to re-provision you account/sim to resolve your issue

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on top right) after the ticket is opened. CS Agent will reply to you there

Re: 5G Data Pack not working

MarkeeBee — Sat, 18 Nov 2023 11:56:59 GMT

I am having the exact same issue, which started when the plan switched yesterday. Went through all the steps outlined form the chatbot and have since submitted a ticket.

Re: 5G Data Pack not working

Dkkkkkkkkk — Sat, 18 Nov 2023 15:13:43 GMT

Thanks, so did I, how long do they usually take to respond?

Re: 5G Data Pack not working

MarkeeBee — Sat, 18 Nov 2023 17:53:59 GMT

An hour or two I would say. Things are back for me.