topic Re: Haven't received my Sim Card in Get Support

Haven't received my Sim Card

SideShow — Sun, 19 Nov 2023 00:50:38 GMT

It's been over 2 weeks and haven't received my Sim Card in the mail. I've tried to submit a ticket a few time and keeps saying there's an error and tried to send it direct to an agent and got the same thing error if anyone can help that would be greatly appreciated

Re: Haven't received my Sim Card

Chalupa_Batman — Sat, 18 Nov 2023 17:04:42 GMT

Hello @SideShow

It can take up to 3-4 weeks to get the SIM card in the mail. I'm sure you'll get it sometime next week if it's been 2 weeks already. If you want one faster you can call up local Telus stores to see if they have any or if you have Amazon Prime you can purchase on there. However, I'm sure it will come this week.

Re: Haven't received my Sim Card

Handy1 — Sat, 18 Nov 2023 17:05:35 GMT

@SideShow

SIM. Card can take up to 3 weeks to arrive .if you need one sooner try calling local Telus Koodo stores for in person pick up or order from Amazon .otherwise reach out to support for a status up date for when it shipped and when you can expect it . Or if you can get a credit for buying a new SIM card .message support directly while your already here and logged in the community you can send a private message To CS_Agents click

VVVVV Link below VVVVV

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Haven't received my Sim Card

hTideGnow — Sat, 18 Nov 2023 17:07:27 GMT

hi @SideShow it can take as many as 3 weeks for som card delivery bit it can also last by Canada Post

please submit ticket with CS agent and check the status . If they are wiling to resend, ask them to let you buy in person from Telus or Koodo store and ask them to reimburse you

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Haven't received my Sim Card

Meow — Sat, 18 Nov 2023 17:23:21 GMT

Unfortunately receiving SIM from PM is a hit and miss. Some people receive it within days, some within weeks (way longer than 10 business days) and some do not at all.

Contact agent for replacement. See if you can select post office as receiving place instead of your home address.