topic Re: No internet connection on data and can not send it receive pictures or video in Get Support

No internet connection on data and can not send it receive pictures or video

JackiemHovan — Sun, 19 Nov 2023 00:56:43 GMT

Hi, I had to reset my phone and like a dummy I forgot to screen shot my settings for data. I only can use the internet on wifi.

I also since resetting my phone I can not send or receive pictures in lest both parties have RCS. Tha is for any help I can get.

Re: No internet connection on data and can not send it receive pictures or video

hTideGnow — Sat, 18 Nov 2023 16:11:39 GMT

hi @JackiemHovan Android? try Reset all networks

Re: No internet connection on data and can not send it receive pictures or video

JackiemHovan — Sat, 18 Nov 2023 16:13:20 GMT

Yes android, ok will do,thanks

Re: No internet connection on data and can not send it receive pictures or video

softech — Sat, 18 Nov 2023 16:13:43 GMT

@JackiemHovan . Create new APN profile following this

APN: sp.mb.com
Proxy:
Port:
Username: <blank>
Password: <blank>
Server:
MMSC: http://aliasredirect.net/proxy/mb/mmsc
MMS Proxy: mmscproxy.mobility.ca
MMS Port: 8799
MCC: 302
MNC: 220
Authentication Type: Not Set
APN Type: default,supl,mms
or   default,mms,agps,supl,fota,hipri
   (might need to include DUN for hotspot, please note case sensitive)
APN protocol: IPv4
APN roaming protocol: IPv4
APN enable/disable: APN enabled
or  Turn APN on/off APN turned on
Bearer: Unspecified
MVNO (Mobile virtual network operator) type: GID
MVNO (Mobile virtual network operator)value: 4D

Re: No internet connection on data and can not send it receive pictures or video

Dunkman — Sat, 18 Nov 2023 16:14:01 GMT

@JackiemHovan

You will need data/Wifi for RCS to work properly.

Here is link for APN setting for Android phones:

https://www.publicmobile.ca/en/ab/get-help/articles/set-up-data-on-an-android-phone

Re: No internet connection on data and can not send it receive pictures or video

JackiemHovan — Sat, 18 Nov 2023 16:20:29 GMT

Thanks, I will be back

Re: No internet connection on data and can not send it receive pictures or video

JackiemHovan — Sat, 18 Nov 2023 16:35:29 GMT

No luck , I'll try again.

Re: No internet connection on data and can not send it receive pictures or video

softech — Sat, 18 Nov 2023 16:38:48 GMT

@JackiemHovan what phone brand and model is that?

Make sure the APN is saved and enabled. Some phones has a tough time saving the modified profile

Re: No internet connection on data and can not send it receive pictures or video

JackiemHovan — Sat, 18 Nov 2023 17:19:47 GMT

Hi sorry about that. It is an UMIDIGI_A9 PRO_R_V1.0_20220111

I have had no luck. There is a Telus name in there but I can't make it stay so I was going to copy the information for a new APN

Re: No internet connection on data and can not send it receive pictures or video

JackiemHovan — Sat, 18 Nov 2023 17:54:40 GMT

Hi I took out the DUN and it worked. Thanks so much. I. Any find where the this worked button is. Thanks again!