topic Unable to activate eSIM in Get Support

Unable to activate eSIM

Mels_Mobile — Sat, 18 Nov 2023 15:23:11 GMT

Hi, I am a new customer, trying to activate eSIM, keeps giving me an error message, when I try to submit a ticket I get an error message for that. How am I supposed to get help? I have cleared my browser history and refreshed as suggested. Very frustrated! Phone is currently on SOS mode. What do I do? Thanks.

Re: Unable to activate eSIM

hTideGnow — Sat, 18 Nov 2023 15:28:24 GMT

hi @Mels_Mobile what phone do you have?

did you get a welcome email? if you did, there is a qr code to can use to scan and install the esim

if not, you can submit ticket with CS agent by message here

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Unable to activate eSIM

Mels_Mobile — Sat, 18 Nov 2023 15:37:04 GMT

Hi hTideGnow, thank you for getting back to me. I have an iPhone 12 Pro. I got the welcome email and the QR code, I scan it and get an error "Unable to activate eSIM". When I try to submit a ticket I get an error. The chat told me to refresh my browser and clear my history, I have done that, still not able to submit a ticket.

Thank you for the link.

Re: Unable to activate eSIM

hTideGnow — Sat, 18 Nov 2023 15:39:11 GMT

hi @Mels_Mobile confirm once more if the esim already installed on the Cellular seven. It happened to my friend, the error was there because esim already installed on his

but it is not there, please submit ticket with CS agenras said above

Re: Unable to activate eSIM

Mels_Mobile — Sat, 18 Nov 2023 15:41:33 GMT

Thank you for getting back to me. I did use the app and followed the directions, then I got an error. I have tried to follow the starting a ticket process and received an error there as well. Thanks again.

Re: Unable to activate eSIM

russellkwok — Sat, 18 Nov 2023 18:39:56 GMT

Same problem right now. Regretting switching