topic Re: Unable to confirm for full access in Get Support

Unable to confirm for full access

mildlycranky — Fri, 17 Nov 2023 23:16:02 GMT

I'm a new subscriber so don't know how this works and was referred here to ask for a ticket. I hope this is the right place to give the details of the problem. I am hours past the point where my payment was taken and a number was assigned. I received the notice that says, "We've noticed you have an active Public Mobile service and would like to confirm your full access. A 6 digit code associated with your EverSafe ID will be sent phone number. We will need you to confirm this number." I request the code and never receive it. The code expires. I repeat the same thing. I restart the phone. I repeat a few more times. I would appreciate your help in getting this set up. Thank you.

Re: Unable to confirm for full access

BKNS27 — Fri, 17 Nov 2023 23:25:28 GMT

@mildlycranky

Are connected to wifi?

Private message a CS_Agent and explain your issue with the 2FA code to confirm your number at:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Unable to confirm for full access

hTideGnow — Fri, 17 Nov 2023 23:39:38 GMT

hi @mildlycranky the email option would not work because your account not fully validated yet

you have no other choice but to ask agent to help. Please submit ticket by message

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Unable to confirm for full access

mildlycranky — Sat, 18 Nov 2023 01:08:47 GMT

As an update, I am now able to use my phone! The agent sent the code and I was able to complete the activation. Thank you for the link to get it done.

Re: Unable to confirm for full access

BKNS27 — Sat, 18 Nov 2023 08:12:33 GMT

@mildlycranky

I'm glad you are finally up and running with PM! We are help to help others with issues.