topic Re: Change from a Sim to eSim in Get Support

Change from a Sim to eSim

DavidCooke — Tue, 30 May 2023 22:32:43 GMT

Hello,

I received a dual sim work phone. I want to convert my physical sim card with Public Mobile to an eSim so that I can have both my work line and personal line on the same device. Is it possible to purchase just an eSim from Public Mobile? After following the instruction on the website, it seems eSim is only available to new customers? If it's available to all customers, can you send me a link to purchase an eSim? Thank you

Re: Change from a Sim to eSim

Handy1 — Tue, 30 May 2023 22:34:36 GMT

@DavidCooke You can’t at the moment , it’s just for new activations for the time being

Re: Change from a Sim to eSim

DavidCooke — Tue, 30 May 2023 22:38:23 GMT

That's unfortunate. I guess I'm looking for a new carrier. Thanks anyway.

Re: Change from a Sim to eSim

hTideGnow — Tue, 30 May 2023 22:39:15 GMT

HI @DavidCooke no eSIM for existing customers for now. But PM is working on it and will come out with a solution soon

Re: Change from a Sim to eSim

softech — Tue, 30 May 2023 22:41:54 GMT

@DavidCooke Yes eSIM is only for new activations at the moment

Can I switch from a physical SIM to eSIM?

Currently, we do not offer the option to switch from a physical SIM to an eSIM. Customers can only obtain an eSIM during activation or when transferring between eSIMs. We are actively working on offering this option, stay tuned for updates.

(ref: https://publicmobile.ca/en/on/get-help/articles/esim-faqs)

Re: Change from a Sim to eSim

DavidCooke — Tue, 30 May 2023 23:50:32 GMT

If I port out to another carrier, and then port back to public mobile a few hours later, will I lose my rewards? Obviously I would be doing this solely to get an eSim....

Re: Change from a Sim to eSim

XionBunny — Wed, 31 May 2023 01:22:01 GMT

@DavidCooke Yes, your account would be closed and you would lose everything associated with it in regards to promotions credits, and rewards.

Re: Change from a Sim to eSim

Handy1 — Wed, 31 May 2023 01:27:22 GMT

@DavidCooke Yes unfortunately , best to keep your rewards intact and PM Will eventually allow the rest of us to hop on board … and truth be told lots of folks are having issues with the esims activating right now .best to let them be the Guinea pigs first

Re: Change from a Sim to eSim

hTideGnow — Wed, 31 May 2023 01:27:55 GMT

HI @DavidCooke you have a profile from 2017 , so you are on the OLD rewards? Don't do it. when you come back, you are on the new rewards, and much worse discount

Best to wait till PM has a date for existing customers to change to eSIM.

Re: Change from a Sim to eSim

PJ74 — Sat, 15 Jul 2023 02:28:13 GMT

Has this situation changed?

Re: Change from a Sim to eSim

Handy1 — Sat, 15 Jul 2023 02:39:28 GMT

@PJ74 no eSIM still only for new activation , not existing customers . So for now if you get a eSIM and delete it or get a new phone you need to go back to physical SIM card

Re: Change from a Sim to eSim

softech — Sat, 15 Jul 2023 03:01:24 GMT

@PJ74 not yet, eSIM still for new activation only at the moment

hopefully we will have good news for existing subscribers soon, maybe another month. Keep checking the Community

Re: Change from a Sim to eSim

Naser5654 — Thu, 27 Jul 2023 09:57:45 GMT

Any changes in the policy regarding switching to esim for existing customers

Re: Change from a Sim to eSim

Handy1 — Thu, 27 Jul 2023 10:00:17 GMT

@Naser5654 No not yet . Some are hoping soon . But honestly . Myself I prefer physical SIM card . You can change device on your own with extra cost of eSIM every time . Even if they could offered it everyone you chnage devices

Re: Change from a Sim to eSim

narora — Sun, 13 Aug 2023 04:18:03 GMT

Hello David,

it’s possible now to transition to an esim for existing customers. Below is the procedure to do it

Re: Change from a Sim to eSim

narora — Sun, 13 Aug 2023 04:22:47 GMT

Hello there,

yes, now you can transfer your physical sim to esim. See instructions below

Re: Change from a Sim to eSim

DavidCooke — Sun, 13 Aug 2023 13:58:04 GMT

How do you "Begin the esim activation process"? There doesn't appear to be any option within the app to do that...

Re: Change from a Sim to eSim

softech — Sun, 13 Aug 2023 14:07:30 GMT

@DavidCooke wrote:
How do you "Begin the esim activation process"? There doesn't appear to be any option within the app to do that...

@DavidCooke

you need to buy the new eSIM from My Account

Using the app on your phone, login and go to the ‘Overview’ or ‘Subscription & Add-ons’ page in your account to purchase either an eSIM and follow the instructions to insall it on your phone

Re: Change from a Sim to eSim

DavidCooke — Sun, 13 Aug 2023 14:36:33 GMT

There is no option on the app or webpage to purchase an esim under "add-ons" or "change subscription".

Re: Change from a Sim to eSim

narora — Sun, 13 Aug 2023 14:40:12 GMT

Hello David,

open public mobile app, there is a little + mark at bottom left corner, click on that + and go to subscriptions and add ons. Go to very bottom and there is an option to buy sim card, click on shop shim card now, select to buy esim card there to start the process.