topic Re: Cannot access account in Get Support

Cannot access account

Nik2 — Sat, 18 Nov 2023 00:35:26 GMT

I have tried for 4 months to try and get help on my Public Mobile account to try and cancel it. Very disappointed in the customer service. I can log into my account but after that it takes me to a pre-activation page even though I've been a customer for over a year. I need help with this because I've tried to put a hold on the payments with my credit card but they can't help me either.

Re: Cannot access account

Handy1 — Sat, 18 Nov 2023 00:36:46 GMT

@Nik2 Get support to remove the credit card info right away , you can use this direct link to message them

send a private message To CS_Agents click

VVVVV Link below VVVVV

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Cannot access account

hTideGnow — Sat, 18 Nov 2023 00:38:25 GMT

HI @Nik2

best way is to submit ticket and simply ask agent to remove the credit card from your account. Once credit card removed, PM won't charge you again and effectively cancel the account

submit ticket here

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Cannot access account

Yummy — Sat, 18 Nov 2023 00:40:15 GMT

Try using different browser. Try Incognito/private mode. Clear browser’s cache. Try forced refresh. Use computer and not phone to log in.

If you do not want to be PM customer anymore ask your bank for chargeback.

Re: Cannot access account

Nik2 — Sat, 18 Nov 2023 02:37:20 GMT

I did contact the credit card company and they can't do a stop payment because it is a manual payment and not a reoccurring one. Their hands are tied

Re: Cannot access account

hTideGnow — Sat, 18 Nov 2023 02:38:55 GMT

hi @Nik2 submit ticket and ask them to escalate the issue to review from senior agent