topic Re: My plan in Get Support

My plan

siyuzeng — Sat, 18 Nov 2023 02:23:08 GMT

I want to confirm if I change my plan successfully by myself? (changed from $25 to $34 via text message).

Re: My plan

HALIMACS — Sat, 18 Nov 2023 02:24:32 GMT

@siyuzeng

No one here can confirm that - we are just other customers like you.

Log into your self-serve and go to your subscription and add on section.

Your plan details will display there

Re: My plan

hTideGnow — Sat, 18 Nov 2023 02:24:45 GMT

HI @siyuzeng we are just customers like you and no access to your account

first , you have the service now?

then , check My Account by login using Incognito/Private/Secret mode on your browser and check Subcription & Add-on page for plan details, see if new plan there

if in doubt, submit ticket with Cs agent

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: My plan

Chalupa_Batman — Sat, 18 Nov 2023 03:02:51 GMT

Hi @siyuzeng

The way I was able to confirm that when I got that text message was to download the app. When I logged in, at the bottom left corner there was a plus with a circle around it. When I hit subscriptions, it showed there. It didn't show right away because it takes a day or so for it to register. That is how I found out. Take a look and see if it's there. If not, check back again tomorrow.

EDIT If you said yes, you should have got a confirmation message back. If you got that, you should be fine.

Re: My plan

CS_Agent — Sat, 18 Nov 2023 15:58:27 GMT

Hello there!

Re: My plan

hTideGnow — Sat, 18 Nov 2023 15:47:59 GMT

hi @siyuzeng add to what @CS_Agent said, please so NOT post your reply here. Instead , send agent the answer to their direct inbox

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437