topic Data Does't Work in Get Support

Data Does't Work

cathy-SIM — Sat, 18 Nov 2023 00:43:25 GMT

Turned to public mobile 11 days ago, but my data has't worked. pls tell me how to do.

Re: Data Does't Work

Handy1 — Sat, 18 Nov 2023 00:46:02 GMT

@cathy-SIM You have cellular data turned on in phone settings ? Have you tried to restart the phone and your sure you still have data left are you in an unlimited plan ?

Re: Data Does't Work

Chalupa_Batman — Sat, 18 Nov 2023 01:09:16 GMT

Hi @cathy-SIM

FIrst, if you have the ability, please download the Public Mobile app via WiFi. You can check to see how much data you have left to use. If you're out of data, the data will stop working altogether.

What plan do you have?

Re: Data Does't Work

Carter26 — Sat, 18 Nov 2023 02:07:43 GMT

Maby you bought the data for the wrong place?🤷‍♂️

Re: Data Does't Work

hTideGnow — Sat, 18 Nov 2023 02:09:49 GMT

HI @cathy-SIM usually data issue is APN.

are you on iPhone or Android?

for iPhone, try to Reset network settings and then make sure Carrier profiles is PM is is up-to-date

if you have an Android, Reset all networks and test. Let us know what APN settings you have and what make or model your phone is

Re: Data Does't Work

kotian-a — Sat, 18 Nov 2023 03:18:28 GMT

Hi @cathy-SIM

I had the same problem upon activation, so I'm assuming you might have a problem with your APN. Try using the link below to configure it. After doing this and restarting my phone, my data started working immediately.

https://www.publicmobile.ca/en/on/get-help/articles/set-up-data-on-an-android-phone

If you have an iPhone, just go through Settings > Cellular > Cellular Data Network and you can configure it with the same details given in the link above.