topic Re: Porting my number in Get Support

Porting my number

Mariaclean — Sat, 18 Nov 2023 01:29:11 GMT

Online support no help.Number never get ported.Ha can i get the process restarted.

Re: Porting my number

hairbag1 — Sat, 18 Nov 2023 00:27:58 GMT

@Mariaclean

use this link to message the Customer Support to restart port.

added...click the highlighted email icon on top right side of this page...I sent a number to you for port assistance.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Porting my number

softech — Sat, 18 Nov 2023 00:26:56 GMT

@Mariaclean

There is a number to call to talk to live support, they can re-trigger the process for you. I will message the number to you via the Community inbox ( https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage ) . Check the envelope icon on top right. Call them and get it fixed

Re: Porting my number

hTideGnow — Sat, 18 Nov 2023 00:28:00 GMT

HI @Mariaclean

so, you never got a text from your old carrier

Call the porting team and they can reinitiate the process. I will send the number to your Community inbox. Check and call porting team now

Re: Porting my number

Tashik — Sat, 18 Nov 2023 00:40:02 GMT

A number to call public mobile?

Re: Porting my number

Phil_Adelphus — Sat, 18 Nov 2023 00:41:52 GMT

@Tashik The phone number is for porting problems only

Re: Porting my number

Tashik — Sat, 18 Nov 2023 00:43:02 GMT

I am also having porting problems with 3 different phone lines trying to port in. What is number?

Re: Porting my number

Phil_Adelphus — Sat, 18 Nov 2023 00:44:29 GMT

@Tashik I'll private message you the number as we are not to post it here on the public forum. Check your envelope icon top right in a few minutes, or select your avatar and then Messages if no envelope icon.

Re: Porting my number

Mariaclean — Sat, 18 Nov 2023 01:18:02 GMT

Thanks for the help rerstarted the process hope it will work