topic Re: Cannot complete full access to my account in Get Support

Cannot complete full access to my account

Kloup91 — Fri, 17 Nov 2023 23:01:19 GMT

I received an email with a code to enter, and it works. But when I try to have a code sent to my cell phone, it does not work. I have checked to make sure the number is correct, and it is. I have retried it multiple times and nothing works. So I do not have access to my account. Help!

Re: Cannot complete full access to my account

Chalupa_Batman — Fri, 17 Nov 2023 23:15:29 GMT

Hey @Kloup91

Sign into your account. Click Profile on the left side, then you'll see an EverSafe ID box. CLick on Manage Eversafe ID, then you'll see options to change phone number and or emails if you wish.

Re: Cannot complete full access to my account

hTideGnow — Sat, 18 Nov 2023 00:04:36 GMT

HI @Kloup91

so you used code sent to your email and it worked?

and you can receive codes on the phone but does not work?

Wait an hour, try to use Incognito/Private/Secret mode on your browser and request 2FA code to send to your phone and test

if same, submit ticket with CS agent:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Cannot complete full access to my account

Kloup91 — Sat, 18 Nov 2023 01:11:19 GMT

No, I don't receive the code on my phone. I checked to make sure my text messages incoming and outgoing are working, and they are.

Re: Cannot complete full access to my account

Kloup91 — Sat, 18 Nov 2023 01:16:08 GMT

I don't have access to my account because I haven't received a code on my phone to confirm my identity. Every time I go to sign in, it says " We've noticed you have an active Public Mobile service and would like to confirm your full access. A 6 digit code associated with you Eversafe ID will be sent to the phone number. We will need you to confirm this number"