topic Re: No cellular data and cannot submit a ticket. in Get Support

topic Re: No cellular data and cannot submit a ticket. in Get Support https://productioncommunity.publicmobile.ca/t5/Get-Support/No-cellular-data-and-cannot-submit-a-ticket/m-p/1086481#M758948 <P>Thanks</P> Fri, 17 Nov 2023 21:38:31 GMT Ference19 2023-11-17T21:38:31Z No cellular data and cannot submit a ticket. https://productioncommunity.publicmobile.ca/t5/Get-Support/No-cellular-data-and-cannot-submit-a-ticket/m-p/1086471#M758940 <P>I’m not sure what to do. My wife and I have been with public mobile for a couple years and we just updated our plans. The payment went through and the new plans are active, but both of us don’t have service. We cannot make phone calls, text, or use our plans internet. </P><P>I also cannot submit a ticket. It just keep coming up with a 404 error page. How to I get help from public mobile if I cannot submit a ticket? </P> Fri, 17 Nov 2023 21:29:50 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/No-cellular-data-and-cannot-submit-a-ticket/m-p/1086471#M758940 Ference19 2023-11-17T21:29:50Z Re: No cellular data and cannot submit a ticket. https://productioncommunity.publicmobile.ca/t5/Get-Support/No-cellular-data-and-cannot-submit-a-ticket/m-p/1086479#M758946 <P><a href="https://productioncommunity.publicmobile.ca/t5/user/viewprofilepage/user-id/339130">@Ference19</a> Send customer service a message at the link below:</P><P><A href="https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437" target="_blank">https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437</A></P> Fri, 17 Nov 2023 21:36:14 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/No-cellular-data-and-cannot-submit-a-ticket/m-p/1086479#M758946 kb_mv 2023-11-17T21:36:14Z Re: No cellular data and cannot submit a ticket. https://productioncommunity.publicmobile.ca/t5/Get-Support/No-cellular-data-and-cannot-submit-a-ticket/m-p/1086481#M758948 <P>Thanks</P> Fri, 17 Nov 2023 21:38:31 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/No-cellular-data-and-cannot-submit-a-ticket/m-p/1086481#M758948 Ference19 2023-11-17T21:38:31Z Re: No cellular data and cannot submit a ticket. https://productioncommunity.publicmobile.ca/t5/Get-Support/No-cellular-data-and-cannot-submit-a-ticket/m-p/1086484#M758950 <P><a href="https://productioncommunity.publicmobile.ca/t5/user/viewprofilepage/user-id/339130">@Ference19</a> </P><P>It sounds like there could be an outage in your area. Check the outage map to confirm:</P><P><A href="https://istheservicedowncanada.com/status/telus/map" target="_self">https://istheservicedowncanada.com/status/telus/map</A> </P><P>If it is not an outage, just private message a CS_Agent by clicking on your avatar top right then Messages and click on the pen/paper icon.</P><P>Or a direct link at:</P><P><A href="https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437" target="_self">https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437</A> </P> Fri, 17 Nov 2023 21:43:22 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/No-cellular-data-and-cannot-submit-a-ticket/m-p/1086484#M758950 BKNS27 2023-11-17T21:43:22Z Re: No cellular data and cannot submit a ticket. https://productioncommunity.publicmobile.ca/t5/Get-Support/No-cellular-data-and-cannot-submit-a-ticket/m-p/1086502#M758963 <P>Have you heard from anyone yet?  I have the same issue. I can send just txt's.</P> Fri, 17 Nov 2023 21:59:44 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/No-cellular-data-and-cannot-submit-a-ticket/m-p/1086502#M758963 EllieMc 2023-11-17T21:59:44Z Re: No cellular data and cannot submit a ticket. https://productioncommunity.publicmobile.ca/t5/Get-Support/No-cellular-data-and-cannot-submit-a-ticket/m-p/1086506#M758964 <P>hi <a href="https://productioncommunity.publicmobile.ca/t5/user/viewprofilepage/user-id/346537">@EllieMc</a> </P><P> can you make outbound calls?</P><P>how long you have been with PM ??</P> Fri, 17 Nov 2023 22:08:40 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/No-cellular-data-and-cannot-submit-a-ticket/m-p/1086506#M758964 hTideGnow 2023-11-17T22:08:40Z Re: No cellular data and cannot submit a ticket. https://productioncommunity.publicmobile.ca/t5/Get-Support/No-cellular-data-and-cannot-submit-a-ticket/m-p/1086557#M758992 <P>Yes, Since 2017, just changed over to $34 for 20Gig and it renewed last night and I was charged.  Just no data</P><P> </P> Fri, 17 Nov 2023 23:49:08 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/No-cellular-data-and-cannot-submit-a-ticket/m-p/1086557#M758992 EllieMc 2023-11-17T23:49:08Z Re: No cellular data and cannot submit a ticket. https://productioncommunity.publicmobile.ca/t5/Get-Support/No-cellular-data-and-cannot-submit-a-ticket/m-p/1086668#M759072 <P>Not I can’t. For 2 or 3 years. </P> Sat, 18 Nov 2023 02:19:23 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/No-cellular-data-and-cannot-submit-a-ticket/m-p/1086668#M759072 Ference19 2023-11-18T02:19:23Z Re: No cellular data and cannot submit a ticket. https://productioncommunity.publicmobile.ca/t5/Get-Support/No-cellular-data-and-cannot-submit-a-ticket/m-p/1086669#M759073 <P>No I haven’t.</P> Sat, 18 Nov 2023 02:19:42 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/No-cellular-data-and-cannot-submit-a-ticket/m-p/1086669#M759073 Ference19 2023-11-18T02:19:42Z Re: No cellular data and cannot submit a ticket. https://productioncommunity.publicmobile.ca/t5/Get-Support/No-cellular-data-and-cannot-submit-a-ticket/m-p/1086671#M759074 <P>HI <a href="https://productioncommunity.publicmobile.ca/t5/user/viewprofilepage/user-id/346537">@EllieMc</a> </P><P>multiple users reported the same data issue after plan change.  Please submit ticket with CS agent and they can reset the account</P><P><SPAN>       </SPAN><A href="https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437" target="_blank" rel="noopener">https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437</A></P><P> </P> Sat, 18 Nov 2023 02:20:31 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/No-cellular-data-and-cannot-submit-a-ticket/m-p/1086671#M759074 hTideGnow 2023-11-18T02:20:31Z Re: No cellular data and cannot submit a ticket. https://productioncommunity.publicmobile.ca/t5/Get-Support/No-cellular-data-and-cannot-submit-a-ticket/m-p/1086672#M759075 <BLOCKQUOTE><HR /><a href="https://productioncommunity.publicmobile.ca/t5/user/viewprofilepage/user-id/339130">@Ference19</a> wrote:<BR /><P>Not I can’t. For 2 or 3 years. </P><HR /></BLOCKQUOTE><P>HI <a href="https://productioncommunity.publicmobile.ca/t5/user/viewprofilepage/user-id/339130">@Ference19</a> </P><P>submit ticket with CS agent for account refresh if you have not done so</P><P><SPAN>       </SPAN><A href="https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437" target="_blank" rel="noopener">https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437</A></P><P> </P> Sat, 18 Nov 2023 02:21:12 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/No-cellular-data-and-cannot-submit-a-ticket/m-p/1086672#M759075 hTideGnow 2023-11-18T02:21:12Z