topic Re: Really important please in Get Support

Really important please

Futur001 — Tue, 04 Jan 2022 20:33:33 GMT

Hi ,

First of all sorry for my bad english

I'm sorry if i'm not in the right place but I really need your help .

I already bought last month a forfait last month with call and text unlimited in province with 4+2gb data 3gspeed for 52$ par month .

Today i needed to renewal my forfait but for whatever reason i have only 4+2 gb data at 3gspeed for 50$ without text and call unlimited

The thing is I really really need these call and text for my job so could you add this option for me please ? Actually the 2$ difference is already in my account

I really need it fast for my job so your help would be really really appreciate

Thank you really much

Re: Really important please

fsm7268 — Mon, 19 Feb 2018 02:22:41 GMT

message Mods. they will be the ones to help you out.

Re: Really important please

NDesai — Mon, 19 Feb 2018 02:51:30 GMT

As said above, you will need to send a private message to the Moderator_Team with your account info.

More info on contacting mods:

How can I view my private messages between myself and a Community Moderator?

Follow the directions in this post: http://productioncommunity.publicmobile.ca/t5/Getting-Started/Private-Messages-viewing-and-creating/...

If I do need Moderator assistance, what information should I provide?

Once the Community Moderator has responded to your private message, they will provide you with a secure link so they can authenticate your account information

In order to validate your account information, you will be asked for 1) Your account number and 2) Your PIN number

What are the Contact Support’s hours of operation?
Monday - Friday 9AM (EDT) - 9PM (EDT) Saturday - Sunday 9AM (EDT) - 7:00PM (EDT)

Re: Really important please

will13am — Mon, 19 Feb 2018 02:52:16 GMT

@Futur001, if you are having issues navigating the plan selection process, message the moderator team as suggested. They can help deal with all account related concerns. The moderator team can be reached via private message using this link. Refer to the following link for information on contacting the moderator team.

http://productioncommunity.publicmobile.ca/t5/Knowledge-Base/Updated-Contacting-our-Community-Moderators/ta-p/76452