topic Re: Lost Sim Card in Get Support

Lost Sim Card

Varbro3 — Fri, 17 Nov 2023 19:19:34 GMT

Hi..I lost my sim card. Can I get a replacement using my same phone number?

Re: Lost Sim Card

softech — Fri, 17 Nov 2023 19:22:47 GMT

@Varbro3

Order a new sim card but not to "activate" the sim, instead, you want to tie your sim card to your existing account

Get a Public Mobile sim card from

Amazon.ca: https://www.amazon.ca/gp/product/B06X9ZGDWG/ (Best and Quickest option, Free Prime next day shipping)
or https://www.amazon.ca/dp/B07R6P5KBB/
local Telus/Koodo/Mobile Klinik stores: https://www.publicmobile.ca/en/pick-up-SIM (call ahead to confirm availability )
PM online: https://www.publicmobile.ca/sim-card (Delivery could take anywhere from 5 days to 3 weeks)

Once you got the sim card, go to My Account from ONLY a desktop or laptop computer to request Change Sim card (please note that due to some glitches, accessing change sim care from mobile phone or tablet won't work)

(If you are unable to login as you don't have a phone to receive the 2FA code: On the screen it is expecting you to enter the code, click Didn't get the code? or Resend code and then choose Send email)

Then go to Profile page, click on the Pencil besides the sim card number, follow the steps to enter the new sim card number and complete the change sim card request
(or direct link: https://myaccount.publicmobile.ca/en/account/profile/change-sim-number )

Re: Lost Sim Card

SourDude1234 — Fri, 17 Nov 2023 19:23:00 GMT

Hi @Varbro3
Yes, order one from Amazon for 5 bucks or get one at your nearest Telus/Koodo or other partner store. Find a location near you using this tool
https://publicmobile.ca/en/on/pick-up-SIM.
Once you have your SIM card, go to your self-serve account, then go to 'Profile' and then change the SIM Card Number.
Note: If it asks you for a code to log in, select "Didn't get the code" and have it sent via email.

Re: Lost Sim Card

hTideGnow — Fri, 17 Nov 2023 19:23:19 GMT

hi @Varbro3

yes, you cam keep your number with the new sim card

Buy from Telis or Koodo store , then go to My Account's Profile page and change sim card there.

Re: Lost Sim Card

TheSterlinger — Fri, 17 Nov 2023 19:24:57 GMT

Yes you can order another one through Public Mobile or Amazon.

Re: Lost Sim Card

TheSterlinger — Fri, 17 Nov 2023 19:28:35 GMT

I went to both and they said they didn't have PM's sim cards, not sure if that's just my location or in general.

Re: Lost Sim Card

Rob32 — Fri, 17 Nov 2023 20:56:31 GMT

(If you are unable to login as you don't have a phone to receive the 2FA code: On the screen it is expecting you to enter the code, click Didn't get the code? or Resend code and then choose Send email)

This part doesn't work for me, i cannot get to send email at all.