topic Phone in Get Support

Phone

JOHN-L-PADDY — Fri, 17 Nov 2023 19:22:08 GMT

I have given them my new payment method. My account will not let me use call out or get text messages. How do I fix t

SourDude1234 — Fri, 17 Nov 2023 19:29:55 GMT

Hi @JOHN-L-PADDY
Have you topped up your account? If you are a new customer, have you recently ported your number from another carrier?

BKNS27 — Fri, 17 Nov 2023 19:30:27 GMT

Try rebooting your phone by powering off then back on and see if that works.

Otherwise, private message a CS_Agent to investigate your issue at:

JOHN-L-PADDY — Fri, 17 Nov 2023 19:34:42 GMT

I HAVE TRIED EVERYTHING MY ACCOUNT IS TOPED UP. I NEED TO ACCTIVATE IT.