topic Re: Can’t login in Get Support

Can’t login

TThalissa95 — Fri, 17 Nov 2023 18:59:30 GMT

Hello,

My father is a public mobile customer and he can’t login to his account.

Could you give me the support services number so he can talk with them ?

Thank you!

Re: Can’t login

hTideGnow — Fri, 17 Nov 2023 19:01:57 GMT

@TThalissa95did he try to reset password or use email to receive 2FA code?

if still need help, submit ticket with CS agent here

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Can’t login

will13am — Fri, 17 Nov 2023 19:02:13 GMT

@TThalissa95 , what specifically is affecting the ability to login to the account? There are self serve password reset options available. In any event if support is required, use this link to reach out to them. Public Mobile does not run a call center, private messaging is the way to interact with support.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437