topic Re: upgrade plan offer in Get Support

upgrade plan offer

beantea4u — Fri, 17 Nov 2023 18:04:15 GMT

i am using $15/ month plan. i received a text message which offer me $25/ month for 5GB data at 3G speed up to 3gbps. does it offer real or scam?

Re: upgrade plan offer

dwh1 — Fri, 17 Nov 2023 18:08:23 GMT

It's real. If you look through this forum, you can see many other people who received it. It was a targeted offer for people on your plan.

Note that the "3gbps" part was a typo - it's 3 mbps - 3 million bits per second, the same speed you have now.

Re: upgrade plan offer

SourDude1234 — Fri, 17 Nov 2023 18:08:22 GMT

Hi @beantea4u
Yes, this is a real offer being rolled out to a select amount of people via text message.

Re: upgrade plan offer

beantea4u — Fri, 17 Nov 2023 18:15:44 GMT

oic. Thanks Abheer.

do you know except the data will be increased and what about the other content would be stayed the same such as unlimited text message and 100 mins call?

Re: upgrade plan offer

beantea4u — Fri, 17 Nov 2023 18:17:15 GMT

thanks dwh1.

do you know can i change it back $15 plan later? if yes, how to change it back to $15 plan?

Re: upgrade plan offer

dwh1 — Fri, 17 Nov 2023 18:19:47 GMT

Yup, you can change back just by going into your account settings on the PM portal. Since the $15 plan is a regulatory requirement, it's not going to go away.

You'll get unlimited calling and texting on the new plan, btw - the $15 plan is the only plan that has a minute limit on calls.

Re: upgrade plan offer

SourDude1234 — Fri, 17 Nov 2023 18:21:57 GMT

Hi @beantea4u
Yes, it is possible to change your subscription. You can change back to the 15$ 250MB plan. Just keep in mind, if you do change back, make sure to select "change on renewal". As for other content, I don't have the offer so I do not exactly know the details but I do assume it will stay the same (or even more).

Re: upgrade plan offer

beantea4u — Fri, 17 Nov 2023 18:24:57 GMT

sounds good dwh1. you are so helpful.

do you know will i get the reward credit for $25 plan? i got $2 off each month for $15 plan.

Re: upgrade plan offer

SourDude1234 — Fri, 17 Nov 2023 18:25:59 GMT

Yes @beantea4u
Your rewards will be transferred when you switch plans. Just do not ever switch to the new Public Points program.

Re: upgrade plan offer

beantea4u — Fri, 17 Nov 2023 18:26:16 GMT

very good tips Abheer. i will be aware to select ' change on renewal" when i change back my plan.

you are so helpful.

Re: upgrade plan offer

beantea4u — Fri, 17 Nov 2023 18:30:38 GMT

oic. if the new plan doesnt updated on the renewal date , who can i speak to or how?

Re: upgrade plan offer

hTideGnow — Fri, 17 Nov 2023 18:37:06 GMT

hi @IF new plan didn't start, open ticket with CS agent here

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: upgrade plan offer

dwh1 — Fri, 17 Nov 2023 18:38:55 GMT

@beantea4u Keep in mind that there is a weird behaviour here - if you check your accounts status on the day the plan change occurs, it may show you don't have a subscription. So long as you actually have working service, don't worry about it - the site will show the correct information the next day.

Re: upgrade plan offer

beantea4u — Fri, 17 Nov 2023 18:42:48 GMT

very appreciate your reply. thanks. got it

Re: upgrade plan offer

smilingeyes1970 — Fri, 17 Nov 2023 19:23:51 GMT

Is it possible for people who are currently on the $25 / 1GB monthly plan to switch to the new $25 / 5GB offer?

Re: upgrade plan offer

SourDude1234 — Fri, 17 Nov 2023 19:24:37 GMT

Hi @smilingeyes1970
You must receive a text offer to switch your plan. This plan, as of right now, is not available to everyone.