topic Re: Activation failed while porting number from koodo in Get Support

Activation failed while porting number from koodo

Yogan007 — Fri, 17 Nov 2023 18:03:48 GMT

Hi,

I've used the public mobile app to port my number from koodo. I selected to use esim with public mobile on my Pixel 7 phone which I'm currently using with koodo. Payment for the subscription was successful however the port failed. See screenshot below.

Please let me know next steps.

Thanks,

Yogan

Re: Activation failed while porting number from koodo

SourDude1234 — Fri, 17 Nov 2023 18:09:57 GMT

Hi @Yogan007
You can contact a customer support agent using the following link.
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Make sure to monitor the envelope icon on the top right since that is where you will receive the response.

Re: Activation failed while porting number from koodo

Yogan007 — Fri, 17 Nov 2023 18:11:02 GMT

Thanks for your prompt reply! Much appreciated.

Re: Activation failed while porting number from koodo

SourDude1234 — Fri, 17 Nov 2023 18:22:45 GMT

No problem!